"We booked one of the best suites (508 I guess).
I am a Gold Member of hotels.com
I have been there guest more than 3 times in the last 6 years, always booking the best suites. Actually very nice memories with my daughter there.
This last time I unfortunately left my solar power-bank when we left. I immediately called the hotel.
After a few hours they told me that they had found it, and that it would be stored in the lost found box. It would be stored for 3 months.
I have been there since three times asking for my power-bank and they say, they have seen it (even told me it was a black solar power-bank) but they no longer have it.
What kind of answer is that?
So ADVICE. Don´t forget your valuables there, cleaning might find them, but in the reception they will get lost!
Very sad! "