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"Desde el principio la comunicación con el personal ha sido hostil. Hicieron caso omiso de mis peticiones. En una localidad donde no hay servicios, tienen inhabilitado el microondas. No se puede calentar ni un vaso de agua para hacer una infusión. El bar restaurante cerrrado todos los días. Ausencia de personal. Ten envían un código de acceso y se quedan tan anchos.Dicen "vistas a la montaña", lo que no dicen es que además a los contenedores de basuta y a los tubos de refrigeración. Nada de...

"Owner is wonderful! They acommodated our late arrival graciously. Place was super clean and only 15 mins from Pamplona! Great place to stay! Would happily stay there again!"

"Very helpful and friendly staff."

"The company servicing the location were extremely unhelpful and rude. The automated system that was used was unhelpful. The manger that took care of the property Gabriel was very helpful and took care of our problem. we had to wait until he was available at the location which took 2 hours that we waisted. They really need to have somebody at the location to help."

"Nice hotel and friendly staff."

"This place was great. We stayed in a beautiful clean comfortable room with a balcony and kitchenette, at a great price. We stayed in one of their Pamplona properties. We will definitely be checking out their others when we get to Madrid and Malaga. They don't have customer service staff at the location but any messages we sent them through WhatsApp were answered promptly."

"This is a roadside hotel attached to a restaurant with some nice areas to sit and relax. The owner and staff were super friendly, and the rooms were nice and clean. There was no air conditioning, but they provided two fans that did the job. We spent most of our time visiting Pamplona and Vitoria, so we mainly used the hotel as a place to sleep. Overall, we had a very good experience at Aritzalko. Recommended!"

"Beautiful hotel close to the city"

"Wonderful hotel, great location fabulous room, makes a great change to have adequate lighting to shave in the bathroom! Breakfast was 4€ and it showed! We would have happily paid 12€ to have had fresh food!"