Pros:
Location - easy access around island
Pool Area/Hotel Grounds - Pools were great, hotel grounds were nice.
Live music and hula dancer on Friday night
Nice gift shop with Starbucks onsite.
Room - nicely decorated, comfortable beds, great location in building closest to ocean with beautiful ocean view
Cons:
Room once was adjoining, and even with it closed off, we could easily hear our neighbors.
Hotel is very dated. But in addition to being dated, they also need to make basic necessary repairs. The walls, doors, etc. were beat up and needing paint. Ceiling in breezeway to building D was leaking, 3 out of 4 vending machines broken, glass on door to building C was broken and taped off, etc.
The hotels treats private owner guests differently than KBR guests and a bracelet denotes the difference.
There was a lot of micro plastic at the beach of the hotel. The hotel focuses on the grounds more than their beach access. We didn't see any other beach on Kauai with as much plastic (micro or otherwise).
Note: You do not get access to pool towels or extra hotel towels. What you have in your room (for pool and bath) is what you get unless you pay a fee and arrange to get more towels from the owner. We knew mid stay housekeeping wasn't included but assumed we could still get towels as needed from housekeeping. This is not the case. For a family of four, and the humid weather making it difficult to dry out anything, we were in need of additional towels.