10/10 ممتاز
Nadine
مسافر برفقة شريك, مسافر برفقة مجموعة
27 أبريل 2026
عناصر نالت الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
The night front desk staff were the reason this stay had many positive moments and why we would consider returning. They were consistently friendly, professional, helpful and welcoming, and they made a real difference.
However, our experience with some daytime staff was much less consistent. After just landing in a new country, we asked for somewhere to eat and was directed about a mile away, only to discover there was a shopping centre with several food options right next door. That was misleading and frustrating after a long journey.
More concerning was a mix-up with my airport transport. Both we and the transport driver were waiting in the lobby for quite some time when we was due to leave for the airport, and only after making enquiries were told staff had made a mistake and thought the driver was there for another couple. It created unnecessary stress before a flight.
Because of the excellent night front desk team, we would consider staying again, but management needs to improve communication, consistency between shifts, and transport coordination. With service as strong during the day as it is at night, this hotel could be outstanding.
Nadine
أقام 7 ليالٍ في شهر أبريل عام 2026
