"Not up to scratch for a 4* hotel. Arrived early, checked in and confirmed a twin room. Returned later and had to check again. Key cards provided didn't work so had to return to reception from 10th floor. The room provided was a double. First reception said it was a twin, then that it was previously a twin and was now a double, then that we hadn't asked for a twin. They promised to search for an alternative and call me back in 10 minutes. After 20 minutes I returned to reception and waited until they eventually found another room- taking over an hour to sort. The room was barely big enough for two; we had to store one bag on the window sill; there were no drawers or wardrobe- just four coat hangers and one shelf. The ''ensuite was a glass shower cubicle and sink directly in the room, and a separate toilet. There was very little privacy. Shower gels were positioned at head height so difficult to access, the shower was a hose fixed at waist height on the wall and there were gaps in the door seal so water escaped onto the floor and soaked the towels we had to put on the floor whilst showering. The curtains were falling to bits with the blackout lining peeling off so when morning came they weren't blocking the light. Breakfast was shambolic with many dishes and drinks empty for a long time and 15minute queues for the coffee machine.
When at reception several other people were complaining about being given a double room not a twin and failings in housekeeping etc. Can't recommend"
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