"The hotel staff was so friendly and helpful, the rooms were clean though a little dated. They are currently under renovations so future guests may see some room updates and repairs. The location was AMAZING, not far from the Tower Hill Station and just a short walk to the Tower of London and Tower Bridge, good restaurants and small shops. It was convenient to have the restaurant on site, staff was hit or miss with service, food was fine though a little pricey, even for the area."