"We arrived to a fab welcome, staff were so polite helpful and friendly. Check in process was brilliant. Room was spotless beds were comfy, breakfast tasty! Location of hotel is brilliant for the shops and sights. Hanover st qpark is a two min walk and safe parking. I forgot to pre book parking so this would have given us a discount but that was my fault for not reading the conf properly. We left a couple of items (iPad and tshirt) and they messaged to say they’d been found in the room, luckily we were still in the area so could nip back and get them. How lovely is that! Should mention kids stay and eat free, Faultless stay, enjoyed every second and honesty and friendliness of the team is great! Thanks Novotel we will be back x"
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