Find Family Hotels in Liverpool, NY

"The room doors had no safety locks and people were slamming doors all night bc they were difficult to close. We did not feel safe with no double lock or chain lock. The room smelt like weed. "

"Disappointed. No towels, pool area not clean and no tables to set items on. Hallways smelled of weed. Person severing breakfast was rude and the food was terrible. No juice, no fruit, no coffee creamers or sugar. Bathroom door by pool does not lock and overall was just rundown. The hottub kept blowing a fuse, thats scary."

"Front desk and shuttle service were rude and unprofessional Nothing about this property feels safe !"

"I found a hotel approximately an hour before I got there telling them that we were coming with my 13-year-old niece to celebrate her birthday and that we would appreciate having a room on the upper floor that which we got and in that phone call I told the gentleman that we were coming to go swimming OK fine I showed up checked in all checked in going to my room and noticed the pool is closed, not understanding why the gentleman couldn’t have told me that on the telephone because I would’ve changed my reservation to somewhere else. What do you do with 2 13-year-old girls at night in a hotel with no pool during the evening we had someone try our room try to enter our room we’re four females in that room. We got up in the morning to have coffee, and went to the lobby for coffee there were no coffee cups. There were no employees there was a guy standing at the front desk waiting to check out before we came downstairs. She finally got helped after about 10 minutes if not longer. Then the young lady that came down to put in coffee cups was dressed like she walked in off the street slippers on sweatpants on winter coat hair and absolute mess. When we were checking in, the gentleman was busy paying attention to some sporting event on his phone. I understand your renovating because you just took over the hotel, but maybe some signs of explaining that or telling people that we were not the only guest discussing the fact that the hotel was a mess. We will not stay there again."

"Great day, clean rooms very spacious. Staff was very helpful. Parking was accommodating very close to food nearby the hotel."

"Perfect place to stay when visiting my slice! "

"In town for a college tour, room was nice and hotel was cozy. Would stay again! "

"The card reader would no work at check in had to prove with cash for ammentities. "

"Good breakfast, clean and comfortable, easy access, good location. "