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"A stunning property. The attention to detail in the decor is beautiful and it really elevates the ambience of your stay. Dog friendly which is unexpected given the quality of the interior design, but a welcomed one. The room is spacious with all needs accounted for (iron, air con, mood lighting). The foods in Nelson's is excellent quality with a nice option of choices with big portion sizes. The gardens on the grounds are well maintained and add to the property. Overall a beautiful hotel. "

"Excellent stay as usual. Staff are very well trained and deliver excellent service. There was an issue with our aircon and they weren’t sure how long it would take to fix so they moved us to an equivalent room with no trouble or hesitation at all. The hotel and grounds are immaculate, the cleaning and gardening staff must work very hard. We’re only down the road in Liverpool, but try and pop over to doubletree Chester a couple of times a year for special occasions."

"Very convenient and comfy"

"Very comfortable clean room and hotel"

"Staff at front desk were very helpful and pleasant. Hotel was clean and modern. Breakfast was excellent, good parking garage right next door"

"Very comfortable "

"Very good reception.Room clean and well maintained.Hosemaid and staff friendly"

"The domestic staff are wonderfu, very helpful, lovely people and so very kind. All the staff we were in contact with could not of been nicer. My wife had her 21st some 51 years ago at this hotel! We were both originally from Heswall. Our trip was one to help my brother in law who lives in New Brighton who has had a nasty fall booth breaks in his ankle. Thank you for your help."

"Very enjoyable and good location by the railway station for our luxury trip to Carlisle on a steam train. Reall y enjoyed Chester and Carlisle Cathedrals and walking the wall in Chester."