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"A 3.5-star resort with truly 5-star staff — we will absolutely return! We just returned from a wonderful family week at the Melia Puerto Vallarta. There were so many things that made this an amazing vacation, but above all — the staff are exceptional. Hector in Guest Services was very responsive and checked in throughout the week. Eduardo helped with bags, and always had a smile when we passed through the lobby. At check-in Paulina and her manager Guadalupe were amazing. Guadalupe gave me her email if we had any needs. We bought the premium package and would absolutely do so again. The upgraded breakfast options, a la carte access, and top-shelf alcohol made a real difference. We ate breakfast every morning at Mole & Tacos (premium) and were so impressed by Karen. The bar team — poolside and swim-up — learned our preferred drinks (kids and adults) and always greeted us with smiles and “Hola señor… same drinks today?” Two other staff who made our week memorable were Jose and Ramiro who were with the Melia rewards program. We met with Ramiro, and genuinely appreciated that there was no pressure at all — just information. We even met with Ramiro twice more for follow-up questions, and he couldn’t have been more helpful. It’s a great program to check out for regular travellers. Great food (especially at Mole & Tacos and The Fish House), fun entertainment, and a perfect marina location with a great Thursday market nearby. Tons of pool chairs, fun waves at the beach. GREAT!!!"

"Beautiful place great food wonderful service everything was wonderful we will recommend this hotel"

"Great staff very helpful when we needed them. Would definitely recommend this hotel"

"Rooms always clean and well stocked. Service is amazing!!! Everything about this resort is top notch. Very affordable for a family."

"Good"

"I’ve been going here for about three or four years love this place. It is absolutely the most consistently pleasurable resort. I’ve been too. It is nice simple beautiful quiet. It’s the perfect place to go if you just want to relax. If you’re looking for a resort with a bunch of hoopla and madness and a bunch of wild people this is not your place if you’re looking for someplace to just relax enjoy the ocean. Enjoy the pool. Enjoy a good food and absolutely phenomenal service and lay back and relaxed that this is the spot to be! "

"The resort is beautiful, located in a beautiful location. The staff is super friendly and I wished I would have been able to remember all of their names. However, big shoutout to Liliana, Samuel and Nathiliana (and I probably spelled that wrong, too), all the bell boys, the housekeepers etc. It was a very relaxing stay and I enjoyed every moment. "

"Very good experience, nice and clean."

"Room was spacious and clean. Staff was very friendly and helpful. Breakfast was very good. "