Find Family Hotels in Lockport, NY

"Under renovations and staff was horrible property manager was very rude"

"We had to change our room three times. The toilet had a leak, we had problems with the keys getting in to our room. And the front desk lady was mad with an attitude. I would never book with them again. "

"Helpful staff and transportation to the airport was timely and helpful"

"Rooms were clean"

"Food was great compared to all choice hotels ive been to, room Is spacious, cleanliness is fair. But i witnessed one incident while in breakfast , 2 old folks about to take breakfast to their room for someone cant go down becuase of some reason. Unfortunately,the kitchen attendant didn’t allow them. And she strongly said to talk to the front desk. "

"We were told our room would be ready in 45 minutes and when we came back they told us it still wasn't ready. After my Husband got upset they ended up switching us to a room that was ready across the hall. We don't know why it took my husband getting upset for them to not have done that in the first place."

"Staycation with the grandkids for the pool awesome time everything was perfect very good price on a Sunday night every time I took a walk I see someone cleaning up I even was watching the room attendant very thorough cleaning of the room next door thank you for a wonderful time"

"Rooms were much smaller than expected. The sliding door moved and covered bathroom door when bathroom was being used. Not good for toddlers as it exposed the ironing bored closet. Fresh fruit on the breakfast bar cut up was a pleasant treat. Front desk lady was super nice and helpful. The value was expensive for the hotel location. "

"Mi unica idea es limpiar los vidrios del frente del hotel. Excelente la limpieza de la habitacion"