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"First dat I noticed room phone did not work nor the remote for the room. So I used my phone to complain to the front desk. They came to my room to show me how to use the remote for the tv. They also said the phone would be fixed. Never happened. Day 2 or 3 no room service. When I asked at the front desk I was told I should have asked to have my room cleaned. I laughed because had the phone been working I would have called them again about the situation. Need less to say the person I spoke to in customer service only was able to say she was sorry in broken English and offer me 4000 points. The staff and customer service was clueless and maybe they were following the companies directive which sucks and so does this dated hotel. "

"Look nothing like the pictures only thing good is the jacuzzi "

"Good place to stay."

"I love this hotel. I will definitely be back "

"Bed bugs"

"Wonderful room, pool, and gym. The staff was exceptional."

"My stay at Hilton Chicago/Oak Lawn was a bit of a mixed experience. On the positive side, the entry staff were incredibly welcoming and professional, which made a great first impression. The restaurant and bar were also highlights—excellent service, great atmosphere, and definitely enjoyable. However, the rooms really need some attention. They feel quite outdated, and unfortunately, the beds were very uncomfortable, which made it hard to get a good night’s rest. While the service and amenities in the common areas were great, the room experience didn’t match that same level. Overall, it was an average stay with some strong positives, but improvements are definitely needed in the rooms."

"It was an amazing out of the way hotel for a discreet hookup! I wasn’t there for that but I would recommend it if that is what you are looking for. "

"Great staff , enjoyed our stay , very close to where we needed to be "