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"Great location."

"The heater made a loud noise at night and kept us from sleeping well. We reported it, but they said it was normal—that was the only thing I didn't like. Everything else was fine."

"Our room had no air conditioning for the duration of our stay, further complicated by a broken thermostat. We reported the issue to the front desk twice. While an engineer did come up on one occasion, his inspection was brief and he left without fully resolving the problem. No alternative accommodations or remedies were offered at any point, leaving our room at 80 degrees for the entirety of our stay. Aside from one staff member who was genuinely helpful, the front desk team was largely unfriendly and difficult to deal with. Our visit to the hotel lounge and bar added to our frustration. When we requested a table, the hostess made no effort to seat us properly and instead suggested we sit at the bar. This was dismissive and inhospitable — a response entirely unbecoming of a hotel at this level."

"Clean, comfortable, with great energy."

"Love to stay in the heart of New York!"

"The hotel offered a $20 drinks at the lounge but denounce the bartender refused to make drinks for Asian it's kind of racist and I just appointed I will never go back again and never if you are Asian not Mexican or Spanish"

"Rooms are very nice, staff needs to be more aware of room vacancies to avoid overbooking rooms. "

"Clean"

"Breakfast in the executive lounge was great! "