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The St. Regis Longboat Key Resort

5.0 star property
Luxury hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for The St. Regis Longboat Key Resort

Private beach, white sand, sun loungers, beach umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | Minibar, in-room safe, blackout drapes, Internet
Lobby
Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | Minibar, in-room safe, blackout drapes, Internet

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Pool
  • On private beach
  • Parking available
  • Hot Tub
The current price is AED 2,641
AED 3,212 total
includes taxes & fees
6 Jul - 7 Jul

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Grand Room, 1 King Bed (Mobility Accessible, Tub)

Minibar, in-room safe, blackout drapes, Internet

Grand Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Grand Room, 1 King Bed (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony (Mobility Accessible, Tub)

Minibar, in-room safe, blackout drapes, Internet

Superior Room, 1 King Bed, Balcony (Mobility Accessible, Tub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Superior Room, 2 Queen Beds, Balcony (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Oceanfront

Suite, 2 Bedrooms, Non Smoking, Oceanfront | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

Suite, 2 Bedrooms, Non Smoking, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 179 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Minibar, in-room safe, blackout drapes, Internet

Grand Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | Minibar, in-room safe, blackout drapes, Internet

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Sofa bed
Blackout drapes/curtains
  • 208 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 44 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Minibar, in-room safe, blackout drapes, Internet

Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

Minibar, in-room safe, blackout drapes, Internet

Suite, 2 Bedrooms, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 132 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior Room, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 44 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

56-inch flat-screen TV with cable channels, Netflix, streaming services

Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-In Shower)

Minibar, in-room safe, blackout drapes, Internet

Suite, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior Room, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 44 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony) | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 132 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 44 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Non Smoking

Minibar, in-room safe, blackout drapes, Internet

Grand Room, 2 Queen Beds, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Non Smoking

Minibar, in-room safe, blackout drapes, Internet

Grand Room, 1 King Bed, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 94 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

56-inch flat-screen TV with cable channels, Netflix, streaming services

Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View | Minibar, in-room safe, blackout drapes, Internet

Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Sofa bed
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Map
1601 Gulf Of Mexico Drive, Longboat Key, FL, 34228

What's nearby

  • Longboat Key Beaches - 3 min drive - 3.1 km
  • Islandside Golf Course at Longboat Key Club - 4 min drive - 4.1 km
  • Mote Marine Laboratory & Aquarium - 6 min drive - 5.1 km
  • Lido Beach - 6 min drive - 5.8 km
  • St. Armands Circle - 8 min drive - 7.1 km

Getting around

  • Sarasota-Bradenton Intl. Airport (SRQ) - 27 min drive

Restaurants

  • ‪Lido Beach Restaurant - ‬8 min drive
  • ‪Columbia Restaurant - ‬6 min drive
  • ‪The Old Salty Dog - ‬5 min drive
  • ‪Daiquiri Deck - ‬6 min drive
  • ‪The Ringling Grillroom - ‬18 min drive

About this property

The St. Regis Longboat Key Resort

Luxury family-friendly hotel near Lido Beach
Consider a stay at The St. Regis Longboat Key Resort and take advantage of a poolside bar, shopping on site, and a coffee shop/cafe. This hotel is a great place to bask in the sun with a private beach and sun loungers. Treat yourself to a facial, a sports massage, or a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free WiFi in public areas is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with a lazy river, cabanas, and sun loungers
  • Limo/town car service, cooked-to-order breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, a children's club (surcharge), and beach towels
  • Meeting rooms, ATM/banking services, and a 24-hour front desk
Room features
All 168 rooms feature comforts such as air conditioning and bathrobes, in addition to perks like late night room service and safes.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 56-inch flat-screen TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, balconies, and mini fridges

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (USD 55 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 60 for adults and USD 12 to 20 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Lazy river
  • Mini-fridge
  • Outdoor pool
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (40 inches high)
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible spa

More

  • 5 floors
  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 56-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night, plus a one-time cleaning fee of USD 250
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 62.15 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20.00 to 60.00 for adults, and USD 12.00 to 20.00 for children
  • Valet parking fee: USD 55.00 per night
  • Pet fee: USD 20.00 per pet, per night plus USD 250 one-time cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The St Regis Longboat Key
The St. Regis Longboat Key Resort Hotel
The St. Regis Longboat Key Resort Longboat Key
The St. Regis Longboat Key Resort Hotel Longboat Key

Frequently asked questions

Does The St. Regis Longboat Key Resort have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The St. Regis Longboat Key Resort?

As of 5 June 2025, prices found for a 1-night stay for 2 adults at The St. Regis Longboat Key Resort on 1 July 2025 start from $835.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The St. Regis Longboat Key Resort pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 30 lbs per pet. There's a fee of USD 20.00 per pet, per night. A cleaning fee of USD 250 also applies. Service animals are exempt from fees.

How much is parking at The St. Regis Longboat Key Resort?

Valet parking is available for USD 55.00 per night.

What time is check-in at The St. Regis Longboat Key Resort?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at The St. Regis Longboat Key Resort?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is The St. Regis Longboat Key Resort located?

Nestled on the beach, this Longboat Key hotel is within 3 mi (5 km) of Longboat Key Beaches, Harborside Golf Course at Longboat Key Club, and Islandside Golf Course at Longboat Key Club. Quick Point Nature Reserve and Sarasota BayWalk are also within 3 mi (5 km).

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The St. Regis Longboat Key Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 21 out of 23 reviews
Rating 8 - Good. 1 out of 23 reviews
Rating 6 - Okay. 0 out of 23 reviews
Rating 4 - Poor. 0 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Awesome place all around.
Stayed 5 nights in May 2025

10/10

Extraordinary property, in particular considering that they are a newly opened hotel.
Stayed 2 nights in May 2025

10/10

Very nice
Stayed 1 night in May 2025

10/10

Everything was wonderful. Gorgeous property and the lagoon experience is amazing.
Stayed 3 nights in Feb 2025

10/10

Beautiful new hotel
Stayed 3 nights in Sep 2024

10/10

The staff was very kind and eager to help from the valet room, service bartenders, etc. the weather was cold, but had heaters to help.
Stayed 2 nights in Jan 2025

8/10

Need a better system for assigning chairs around adult pool...also beach lounger experience needs to be upgraded to be more luxurious probably sun beds with shade...also first day adult pool too warm waterfall was offsecond day waterfall on but was ice cold soadult pool was a bit cool must do better at keeping pool 83 degrees as most luxury pools do...also pool side service at adult pool was slow
Stayed 1 night in Mar 2025

10/10

Loved it
Stayed 2 nights in Nov 2024

10/10

Darin and the staff at the beach, pool, valet, housekeeping, butler, FD, restaurants were all fabulous. loved nightly turndown service. room was clean and comfortable. balcony large. food at CW prime, Aura were excellent as was breakfast at Riva and the coffee/baked goods at Carolinas. loved the Lagoon experience, feeding the tortoises and the lazy river. great staff for these activities as well. can’t wait to go back. thx St Regis!
Stayed 6 nights in Jan 2025

10/10

Wonderful hotel. Everything from the valet to the front desk was acceptional. I would highly recommend the St Regis in Longboat Key
Stayed 1 night in Sep 2024

10/10

Its excellent
Stayed 1 night in Oct 2024

10/10

Everyone was very accommodating and helpful. The facility’s are gorgeous and modern. Top notch quality all around amazing.
Stayed 1 night in Sep 2024

2/10

Be aware about the credit card SCAM ! I celebrated my 50th Birthday on March 2025. My partner and I had a restaurant reservation for 11 people and two nights stay in St. Regis Longboat Key Resort. Here’s the start of the PROBLEM: I got charged twice for the stay (paid through Expedia and then I got charged directly from the hotel). When I checked out, this mistake was acknowledged by the front desk representative. The overcharged money was supposed to be refunded in a few days…but its already end of May 2025 & the disputed money has not been refunded yet! I called their accounting department twice and both times I was asked to wait for 10 days. Result: NOTHING!... After multiple phone calls I finally received an apology letter and I was told that I got an approval from the manager, but to wait another 10 days. When I did not receive my $3,180, I called again but this time I wanted to ask for the transaction number so I can check it with my bank. However, the accounting department never bothered to respond to my phone calls and messages. So after 2 personal stops at the hotel, multiple phone calls with false reassurances and almost 2 months of waiting, since I opened the case, the PROBLEM IS STILL OPEN and UNRESOLVED! As a local resident I was excited to have five stars hotel nearby, but what a terrible experience and disappointment at the end.
Stayed 2 nights in Mar 2025

10/10

We arrived on the 3 of November the resort was fully recovered from the hurricane, check in was perfect, lobby very nice, lots of light and views. Room was very nice and nice view. Had dinner at Riva food was good, Jose our server was great. Next day we had breakfast at Riva, service was off, coffee took for ever order mixed up, did not have toasted English muffin but served eggs Benedict. Food was mediocre, buffet was very simple and weak offering. Breakfast next day was much better service and we love the pancakes amazing. Pool and beach service was great lazy river and aquarium was great. First night our tv did not work properly and had to switch rooms, and the pillows had a humidity nasty smell asked to replace but new ones still had the smell. Valet staff were great and very friendly. AC kept changing the temperature to 68 at the middle of the night annoying. It’s a brand new props and I know they have to iron out all the details. Love the property and definitely will be back.
Stayed 3 nights in Nov 2024

10/10

Stayed 2 nights in May 2025

10/10

Stayed 2 nights in May 2025

10/10

Stayed 2 nights in Jan 2025

10/10

Stayed 6 nights in Oct 2024

10/10

Stayed 1 night in Nov 2024

10/10

Stayed 2 nights in Nov 2024

10/10

Stayed 1 night in Oct 2024