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"The property from pictures looked like a nice place to stay. The lobby looks wonderful but once we got placed in our room it was completely different. The room was very musty and smelt like dirty socks. I went down to get a new room for the 5 of us and the only thing they had at the time was a room with a king bed. We ended up getting a room the next day that was renovated but only a king bed and one pull out couch for the 5 of us. It was better than the dated room but still nothing I would return to. The sheets on the bed were dirty sheets and just not that great of quality for being recently renovated. My kids did really enjoy the pool and water park area but still does not make it worth booking there again. Do not recommend."

"Yes of course I did enjoy"

"The pool was so great lots to do at this hotel and the staff was amazing so friendly."

"Old hotel. Needs some work for sure and the beds are hard!!!"

"The room was very basic but very clean. My main issue were the paper thin walls. I was lucky that my neighbors weren’t crazy but I could hear talking and every movement. The food court food wasn’t great, but it was edible. Convenient for going to Universal and not spending much time in your room. "

"The pictures, the lobby, the pool, all looked fabulous. The check in was easy. The refund I requested ten minutes after check in, due to the room having bed bugs, being musty, and dingy, was no problem. Evidently they are used to that issue. Another guy was requesting a refund for the same reasons, when I went back to check out. 10 out of 10 don't recommend. GROSS"

"Kind staff, beautiful hotel. Tv wasn’t working though which was disappointing and also expected breakfast to be included but it was an additional charge."

"Room could be cleaner/staff excellent/Pool excellent/ absolutely family friendly . Perfect location close to everything you need.. walking anywhere was a breeze. Stairway in Tower was very dirty on every landing … The view of Volcano Bay was outstanding…"

"Took the shower water forever to get warm. The bathroom sink pressure was very low. Other than that experience was nice "