So disappointing, IT IS FILTHY. The decor is so outdated and very rough round the edges, it’s need modernisation, everything looks very tatty/faded. No furniture matches.
The beds are nothing more than old army style metal frames with very cheap uncomfortable mattresses.
The bedding is in matching old patterned sheets.
The other bedding has been thrown on top of the wardrobes. Not even folded or neatly.
It’s described as an air conditioned apartment, there is only air con in the lounge, not in the bedrooms, when it’s hitting 44 degrees outside and you have very young children it is not good enough to describe it as an air conditioned apartment when only 1 room is.
We had to pay to hire a cot bed that was only found for us by request a day before we arrived, even though the booking we made stated how old our baby is. So I’m assuming we were expected to put our infant to sleep on a bed with no sides?
Bathroom shower doors are rusty and broken, the sealant is broken and disgusting. All grout is filthy.
There is no oven, the kitchen is not clean, think with dirt on lots of places and it’s all very damaged.
There is random nails and hooks stuck out of the wall.
My parents are staying in another apartment also in the El Divino complex, they paid the same amount of money for the same dates and it’s significantly nicer and also has a beautiful well furnished roof terrace. It’s modernised and is spotlessly clean and not tatty at all. I feel so disappointed that we’re in this apartment and we paid the same for it! There’s is also fully air conditioned.
No one told us about the pool rules either, so today we were shouted at by a very aggressive, unkind and down right nasty lady (Petra) who came over to us in the pool to have a go at us because we hadn’t showered before we got in. She was really awful. Everyone was looking, it was highly embarrassing and she was shouting at the children too (my 4 year old and my nephew who is 13 who is staying in the other apartment with my parents). We’re not mind readers, the rules weren’t told to us, we weren’t asked to read anything and there is no obvious rules for us to see in the apartment. There were security people at the pool watching everyone, telling people off. The president stands on his veranda with a walky talky most of the day. Absolutely abhorrent.
I contacted the owner on day 1, he did not care and he argued the point. I have taken lots of photos so will try and upload them.