What time is check-in at Heaven on Downtown LA?

Check-in start time: 4 PM; Check-in end time: 7:00 PM. Late check-in is available from 7:00 PM–5:00 AM for a fee.

Where is Heaven on Downtown LA located?

Located in Downtown Los Angeles, this aparthotel is within 1 mi (2 km) of Grand Hope Park and Grand Central Market. Walt Disney Concert Hall and California State University, Los Angeles are also within 6 mi (10 km). Pico Station is 10 minutes by foot and Pershing Square Station is 15 minutes.

Heaven on Downtown LA Reviews, Deals & Photos 2025

2/10 Terrible

Angela

11 August 2019

Liked: Cleanliness, property conditions & facilities, room comfort

VERY NOISY - the property isn't advertised as being across the street and above an outdoor nightclub, but it is. On the first night we returned home exhausted to hear and feel the room vibrate from the club booming away across the street. It continued on throughout the night till 4am and then re-started for the cleaning up at 8am. The place is let by Pelican Residences (who aren't supposed to sub-let through Airbnb, we were asked not to enter through reception to avoid awkward questions). Pelican refused to allow us to cut short our booking without penalty. They offered to refund one of the three day booking if we left the apartment by 11am on the second day which we couldn't afford to do. Hotels.com promised to get us out of the agreement given the situation, we were on a family vacation and couldn't get any sleep. However, when Pelican refused to agree they simply gave up and offered no further help. The area is going through a massive regeneration programme so you should also be aware that the lorries rock up at 8am and throughout the day and sit below the apartment with their engines running and you have the workmen and heavy duty tools working on the sites right next to the residence. The apartment itself is spacious, clean and would have been lovely to stay in if it wasn't for the noise.

Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

17 July 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The whole check in and check out seemed illegal and very unprofessional

Stayed 6 nights in Jul 2019

10/10 Excellent

Milla

20 June 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and clean apartment

The apartment was big, clean and well equipped. The location was really close to the Hillywood walk of fame. Parking in the garage was convenient as you could take rhe elevator straight up to the apartments floor. The area felt safe, I would come back and stay even longer.

Stayed 3 nights in Jun 2019

6/10 Okay

David, Calgary, AB

22 May 2019

Liked: Staff & service

It has great potential with some TLC

There are units in different buildings as we did not have a rooftop pool as expected, nor a view or sofabed as pictured. It was a futon style. Check in and check out was easy, but we learned that the toilets were being replaced the next day starting at 8am, not ideal wanting to sleep in on vacation. You are also responsible for personal items like electronics and passports so it caused us great anxiety leaving the unit. This was beyond their control, but we were not given the opportunity to cancel or price reduction. The unit had holes in the walls behind the bedroom doors, a broken bedside table in one, and one bathroom had grime, a gross showerhead, and dirty curtain. It is important to note that the bedrooms did not have room darkening blinds. The bedrooms do not get dark due to the pool and pathway lighting on all night and one pool light shines directly on the bed in 1 room making it challenging to sleep. (Photo taken at midnight) The key/fob did not work well on the elevator and it was difficult to get to the parkade. There was a guest guidebook in the room but it lacked information on how to use the thermostat or where to find the fitness center or business center. We could not find access to either. Pelican initiated follow-up with us the 1st day and indicated they would address these things quickly but not before our departure. Hopefully, they will. A box of laundry soap would be nice, and a security latch on the front door more secure at night.

Stayed 3 nights in May 2019

8/10 Good

CHRISTIAN

21 May 2019

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

Bathrooms were dirty. Sink was clogged with hair. I had to clean it myself. Even after telling the person in charge they didn’t sent anybody to clean.

Stayed 4 nights in May 2019

8/10 Good

Verified traveler

27 April 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super Lage, direkt in der mitte des Walk of Fame! Die Erklärung der Wohnung speziell die elektronische Geräte hat uns gefällt.

Stayed 3 nights in Apr 2019

6/10 Okay

Arthur

29 January 2019

Disliked: Staff & service, property conditions & facilities

Hollywood & Subset Furnished Apartments

This is the second time we have used a Pelican Residence. The location was excellent. However, the apartment and the attitude of Pelican Residences leaves a lot to be desired. They spend more time telling guests what they can be fined/evicted for than in caring about their comfort. Every e-mail they send contains warnings about noise, smoking, and losing the keys and what it will cost. The stove in the apartment looked like it had never been cleaned. There was no toaster, but they eventually provided one. There were no dish towels in the apartment but there was a dishwasher. One of the bedside tables was falling off the wall. The wattage/illumination used in all the lamps was so poor you couldn't read easily. There was no hot water in the morning on one of the days we stayed there. The worst problem concerns the limitation of one set of keys/garage fobs per apartment. That may be fine if there are only two occupants, but even that causes problems. The lack of extra keys/fobs means that everyone either has to do things together, or some folks simply have to remain in the apartment because once they leave, they can't get back in. That becomes a logistical nightmare for 2 or 3 but just about impossible if 5 or 6 people were staying together. There only was one T.V. set in the entire apartment. It was located in the living room, there were none in the bedrooms. The Spectrum T.V. service was annoying to use; however, the internet service was fine.

Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveler

21 December 2018

Liked: Cleanliness, staff & service, amenities

Perfect in every way! Loved how clean it was, how they thought of everything to make our stay more comfortable and we couldn’t have been more pleased with our stay.

Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveler

8 November 2018

Liked: Staff & service, room comfort

記載されている住所と実際のホテルの場所がちがう。住宅アパートを貸しに出しているだけなのでチェックインカウンターがない。貸しに出しているスタッフと電話でやり取りをしてホテルの前でキーなどを受け取る必要がある。スタッフの対応はいい感じ。部屋はぱっと見綺麗だけど細かいところが汚い。設備は色々と整っていて充実していました。電子レンジ、食器洗い機、洗濯機、乾燥機、オーブン、コーヒーメーカー、ミキサーなどなどプールと温水プールも良かったです。あと立地も良いかと！

Stayed 6 nights in Nov 2018

10/10 Excellent

Maria

5 November 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mycket nöjda med vistelsen

Vi tillbringade 3 nätter i lägenheten och allt fungerade jättebra. Den är fräsch och rymlig, sköna sängar, bra wi-fi, bra med handdukar och praktiskt med parkering i p-hus i källaren till byggnaden (ingår i avgiften). Poolområdet var också jättefint (även om vi inte verkade ha access dit på morgonen innan vi skulle checka ut, lite irriterande). Det finns två sängar, 1 king-size och 1 Queen-size så om det sover 2 pers i varje vet vi inte var en 5:e person ska sova. Såg inte ut att finnas en bäddsoffa. Det finns ingen reception så man möter upp en representant utanför huset som visar vägen och berättar det mest väsentliga kring boendet. Man måste ringa och informera om när man anländer så att de kan möta upp. Det som kan förbättras är lite tydligare information vid ankomst om tex sophantering, hur man hittar i lägenhetskomplexet (som består av flera byggnader). Utrustningen i köket är lite sparsam, tex så fanns bara en pytteliten kastrull så vi kunde inte koka vår pasta. Durkslag fanns dock. Stekpannan var repig och i dåligt skick.Lägenheten är också "kal" och lite opersonligt inredd. Lite mer tavlor, textilier etc hade gjort den mer ombonad. Vi hade också önskat mer än en nyckel (nyckelbricka) till lägenheten, särskilt eftersom man måste ha nyckelbrickan för att låsa ytterdörren och för att åka hiss. Då man kan vara 4-5 gäster som bor i den måste man kunna gå ut och in i olika konstellationer. Men som helhet är vi mycket nöjda med vistelsen och kan varmt rekommendera det.

Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

26 June 2018

Liked: Staff & service, property conditions & facilities

Nice apartment in good location.

Some of the furniture was worn & uncomfortable. The building was nice & conveniently located. Needed more than 1 key.

Stayed 5 nights in Jun 2018

10/10 Excellent

Suella

21 April 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Girls trip to Hollywood

It was absolutely wonderful. I'm so glad I chose this place!

10/10 Excellent

Verified traveler

5 April 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool Hollywood Location

Location was great and the apartment was very good for my family of five. The two bathrooms and washer/dryer really helped.

8/10 Good

Gina

3 March 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hollywood Trip for My Daughter’s 21st Birthday

This complex is located just a few blocks south of Hollywood Blvd to it is conveniently located near the Walk of Fame. The apartment was clean and the one we were in had a view of the Hollywood sign from the bedrooms and the living room. The pool and gym are located on the roof and provide a very tranquil atmosphere. It was rather cool when we were there so we really didn’t get to use the pool although we would have loved to! It is heated but the air was pretty chilly and breezy! I highly recommend taking advantage of this type of accommodations if traveling with your family as you don’t have the expense of multiple hotel rooms and everyone is together and you feel at home. If you check in “late”...we arrived around 6:00-6:30 I believe, there is a $30.00 cash fee.

Stayed 7 nights in Feb 2018

10/10 Excellent

Veronica

28 January 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury apt

Excellent location. Can see Hollywood sign from balcony. Luxury apartment. Huge bathrooms & closets. Secure building. There were only 2 washcloths, none in the master bathroom, but otherwise great. I would stay here again.

Stayed 5 nights in Jan 2018

10/10 Excellent

Andrew, Calgary, AB

22 January 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place close to Hollywood Blvd

We stayed at this place for a portion of trip hoping to be close to lots of attractions, which was very much the case. There were two couples and a small baby and the accommodations were clean, comfortable and more than enough space for all of us. The building was beautiful with excellent amenities (pool, gym, common area with BBQs). The staff were very gracious and helpful, explaining the building, surroundings, and the process of check in/out very well. We had some difficulty getting a hold of someone on the day of check out to extend it, but there were multiple numbers to call and it was not a big issue. Overall great place, in a good, safe area and helpful staff. We would definitely consider staying there again.

Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

30 November 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely stay. Great price and great accommodation.

Stayed 4 nights in Nov 2017

6/10 Okay

Rick, Scottsdale, AZ

12 November 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location and amenities but not clean.

This two bedroom, two bath apartment is furnished but the hideaway bed was broken and the two beds in the bedrooms were the "modern" low types with foam mattresses, making the beds uncomfortable. The hardwood floors were filthy, and the carpets even worse with permanent stains. The location is great with two parking stalls in the basement of the secure basement. I would return if the beds and cleanliness issues were fixed.

Stayed 6 nights in Nov 2017

4/10 Poor

Theresa

9 November 2017

Disliked: Cleanliness, staff & service, property conditions & facilities

Keep Looking.

We tried to upgrade from a hotel/motel but we were SO disappointed. We had to wait out on the sidewalk for quite a while before someone came to greet us. Once checked in, the place was dirty all around. The refrigerator was not clean enough to put food into. There was hair on the walls of the shower. Ants were continually on the kitchen counters. The few dishes provided were too dirty to use. The remote for the TV had no batteries. The soap dispenser in one of the bathrooms was empty. You are expected to do the dishes, but there were NO kitchen towels or dish rags. We bought 2 towels and a dish rag and used the paper towels provided. There were 3 of us and we had a total of 3 towels. Being on a busy street, it was very noisy. 1 person slept on the sidewalk and 1 on a bus bench below our balcony each night. The air conditioning fan was EXTREMELY noisy and sent all of the air into one of the bedrooms while the kitchen and livingroom remained sweltering in the 102 degree heat. We pulled the sofa bed out and couldn't retract it because one of the braces was bent. The price per night says $229, but when all was said and done, the price was $296.56/night. When checking out, you have to pull your vehicle out of the garage and find parking on the street, go back to your apartment to leave the remote and keys on the kitchen table. Then you have to walk down the stairs to your car because the key fob is needed to operate the elevator. No place to print airline tickets

Stayed 4 nights in Oct 2017

2/10 Terrible

Demour

31 October 2017

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Maybe next time

Check should have been at 3:30 it was after 6:00 when they gave us the keys but the place would still not be ready for another 1.5 hours. Place was nice toilets were not clean.

Stayed 3 nights in Oct 2017

8/10 Good

Nick, Victoria, Canada

16 October 2017

Liked: Cleanliness, staff & service, property conditions & facilities

definitely recommend to everyone.

New condo building, rooms are clean, big space, have everything u need, nice bed. Here is some suggestions for the host: the floor mat in the bathroom should be changed(too dirty), as well some cooking pots(burned and scatched), should supply a small bottle of cooking oil and small pack of laundry detergent.

Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveler

14 September 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to explore the "Walk of Fame" and see some sights. The pool area was terrific!

Stayed 3 nights in Sep 2017

8/10 Good

Indy, nagoya

24 August 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

住居のよう

ハリウッドに近くて、securityも万全。部屋も広くて住みやすかったです。残念でしたところはTVのセッティングが分かりにくいし、電源切るとセッティングし直しなこと。

Stayed 4 nights in Aug 2017

10/10 Excellent

maryann, Edmonton canada

10 August 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fabulous apartment

Great apartment just three blocks from tons of action. Great rooms, great kitchen and outstanding pool area! This is a fabulous place to stay and easy to work with the staff!

Stayed 3 nights in Aug 2017

8/10 Good

Bjørn Egil

27 June 2017

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

LA apartment rental

Nice apartment, but difficult to get in when we came 8 pm. No desk clerk, just a guy that had several people coming at same time. LA queue made it difficult so we waited a while.

Heaven on Downtown LA

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