2/10 Terrible
Frank
Traveled with family
20 May, 2024
Disliked: Staff & service, amenities
Room above ours had someone running until 1 am. It seemed like they were doing on purpose. After the noise stopped, we received a phone call at 2 am - presumably from that room. The five-person room came with two breakfast vouchers. The vouchers weren’t given to us when we checked in. My wife went to get breakfast the next morning and the front desk guy gave her an attitude when she said she never received the vouchers. When she finally got breakfast, it was cereal and an orange juice. When I brought all of this to the attention of the front desk, the same guy said, “why didn’t you call?” Now it’s somehow my fault that the stay sucked. I explained that I needed to be at work at 3 am so I didn’t have time to call and deal with it then. I elevated instead to go sleep in my car. Worst stay ever. My family and I were uncomfortable and my wife HATED it. Never again. We left a day early and the guy still gave me attitude. Didn’t even give us a receipt. When I asked about a refund for the second night (which were didn’t use) he told me to go through “the third party company I booked it with”. Absolutely felt unwelcome and dismissed as a customer.
Frank
Stayed 2 nights in May 2024