8/10 Good
Christina T.
3 November 2025
Liked: Cleanliness, check-in, location, listing accuracy
HHN at Universal Studios 1 night - 6 adults, 1 teenager(unable to attach property video) - description stated sofa couch bed available to use; was a trundle instead; created makeshift room and made it work just fine- loved all the amenities: toothbrush/toothpaste, shampoo/conditioner, soap, towels/cloths, coffee/creamer/sugar - really loved: 3.5 bathrooms 3 showers, 4 toilets- was able to fit Ford Bronco Sport and Hyundai compact SUV in garage- property more narrow than I imagined, but still very spaciousCOMMUNICATION with Beyond Source could have been better:- had to message the night before for address since we had a six-hour drive- had to call for check-in code; received check-in info at 4:01pm via text/email NOT from Vrbo and after 4pm on Vrbo messaging- did appreciate property entry/parking video- received three emails from Hollywood Cosmopolitan, so did not realize they were regarding our stay, one of which info was NOT on Vrbo messaging at all- no response to my three late-check out inquiries; partially my fault for not confirming upon booking since 12pm check-out was offered upon booking query- received text at 7:50am from cleaning service asking to message them if we leave early, if leaving early was possible- loading up at 10:45am when cleaning service attempted to enter (check-out was 11am)OVERALL:- good central location in Hollywood- worked great and met our needs- would book again, making sure to constantly check emails plus Vrbo messages
Christina T.
Stayed 1 night in Nov 2025