B&B in Los Ríos Region

"A great hotel in the heart of the Andes. Nicely mantained and with better details than a few years ago. Thermal pools are great!"

"Excellent food and breakfast, super safe to park the car, quiet and clean."

"Beautiful property and view. Staff was so helpful and front staff even helped me print something I needed. There was a broken light in our room that they tried to fix but couldn’t. Staff was very prompt and explained they would fix it the next day after trying for about 20 minutes. Our adult kids loved the outdoor hot tub. "

"It is beautiful and surreal! "

"My room had an amazing view. Much appreciated."

"Definitely not worth all of the hype. Poor service whenever we went to the bars or restaurant (staff never available) Breakfast hours are way too short to serve all the people they have staying. We were told one of the pools was strictly for adults yet children and families allowed in. I would not visit this place again."

"One of my family members was sick so we decided to stay an additional night. The day before I went to the hotel's reception and asked to book the additional night. They said they couldn't do it directly and suggested using a website. I tried booking the additional night through the hotel website but it was not working, so I ended up booking it through Hotels.com. The next day when I visited the reception to make sure the reservation was extended, the lady mentioned I needed to do the check out and check-in again (go twice to the reception). They wouldn't even respect the price informed by hotels.com even when I showed the receipt. They charged an extra 20% to the rate informed by hotels.com. The hotel is surrounded in a beautiful forest but I ended up wasting 5-6 hours just dealing with the reception people..."

"El hotel esta bien equipado, limpio, buenas instalaciones , camas buenas , la vista ecelente,, baño limpio y excelentes condiciones, pero la atención de conserje deja mucho que desear , atiende de malos modos ... como si estuviera haciendo su trabajo por obligacion , aparte no esbozo ni una sonrisa. Al solicitar un taxi responde con una broma de mal gusto. En cuanto al desayuno dejo una critica ... platos de carton para el pan y las cosas dulces, cubiertos de madera desechables, envases platicos desechables para el yogurt, el cual es envasado en el hotel me imagino el vaso para jugo es de carton desechable y demasiado pequeño. Esta critica la hago por un tema de que se esta generando basura de mas por gusto. Aparte no es agradable contar alimentos con un cuchillo de madera .... ademas en un hotel de esta categoria es impensable utilizar este tipo de cubiertos. Lo otro a mejora son las toallas de ducha las cuales son chicas y asperas me imagino por que deben tener bastante uso. Ademas solo dejaron una toalla chica en consecuencia que eramos dos personas. Ojala tomen en consideración las criticas para poder evaluarlos en todos los puntos como excelente en una próxim oportunidad!! Lo otro es que al llegar al hotel y hacer el check in nos cobraron el IVA cosa que nunca me había pasado antes reservando con Hoteles.com , en el hotel Diegp de Almagro esto no me ha sucedido nunca."

"Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement "