Find all hotels by Iberostar in Los Valles

"The Welcome Pleasant and efficient, with a welcome glass of fizz! The Food Plentiful Varied - great choice at breakfast and dinner. Themed food at dinner - Sunday night had English roast options - roast potatoes and Yorkshire puddings! Very good service in Atlantic Restaurant - Juan Pedro is excellent and his work ethic is second to none I have seen in hotels Second smaller pool very pleasant with sun loungers which can be moved as needed Things to note: Lack of plug sockets - only 2 free in our room Wi-Fi in the Atlantic restaurant very poor and in some places no reception Safe extra 3euros per night - not sure that is warranted for a 4* hotel Main pool is very regimented and sun loungers like ‘sardines’ Walls are thin and noise travels No green or herbal tea in rooms. When asked at reception young lady didn’t know. And yet there was an abundance of options at breakfast! Late check out guests is €45 for an extra three hours check out. We were provided with a courtesy room for 30 minutes to freshen up which was very adequate. Overall a great location, clean rooms, excellent service and good quality food"

"Great hotel but needs to treat all its customers fairly. Charging 40 Euros / day for a sunbed cushion (albeit bundled with food & drinks) is a poor way to treat customers !! Staff were very friendly but when we checked in, we were left to find our rooms (5 minute walk away with 3 flights of stairs) with our luggage by ourselves. A bit disappointing "

"The most warm and welcome check in I have ever experienced the staff could not be more helpful absolutely fantastic thankyou it made my stay so much better would highly recommend this hotel to anyone ! Great location great beach bars and so many restaurants near by 10/10 "

"From the moment I entered it the folks behind the desk were very helpful and courteous.ln particular Geronimo was very helpful but indeed all the staff did everything they could to make my stay pleasant and enjoyable. The buffet breakfast was excellent and the room were cleaned daily. I would highly recommend THB Flora"

"Everything was ok. The building could use an upgrade but everything was cleaned a lot. The staff could have been more friendly, except for one guy at reception 2 who was friendly and helpful. "

"Not the cleanest, floor wasn’t cleaned in room before we arrived. Bin in kitchen was dirty Bedding changed twice during 7 night stay No microwave or oven in kitchenette only a dirty kettle and hob which I didn’t use 1 washing machine and 1 tumble dryer located on site Breakfast nice Spacious rooms Comfortable bed Pools nice"

"Clean room, food choice wasn’t great, spa is an extra add on. Great facial and massage "

"Little noisy otherwise well centre "

"The room was tidy and clean. The kitchen could have done with some cleaning products such a sponge or dish soap. Even disposable. The pool was in good condition, however the water was still rather cold, given the time of year"