2/10
I read the reviews for this place and everybody had a problem with communicating with the host. I thought the lack of communication was understandable since there is a note that they will not share check in info until check-in time. However, the time came and no info was shared. I called the number listed and got voice-mail. I spoke to Vrbo customer service and they gave me an alternate number and told me to call them back if I could not get a hold of the host. Called the alt number and also got voice mail. I called customer service back and they also tried to reach the host, getting no answer. The offered me a refund since I was stranded. I was unable to stay here and was never contacted by the property host. Luckily there was a very nice hotel downtown with a vacancy, otherwise I would have been sleeping in my car.
Vrbo needs to kick these people off their site. Also, Vrbo needs to require that the host provide all check in info to them so it can be given to the guest if the host is unavailable. Letting someone get stranded in a strange city is unacceptable.
Katherine W.
أقام ليلة واحدة (1) في شهر أكتوبر عام 2021