"Absolute shambles from start to finish.
I stayed at this hotel with two colleagues. The check in process was a joke, it took 45 minutes in the end, during which they couldn't find my booking. The charged me again for breakfast I'd already paid for. The staff were unapologetic, unprofessional and irritating, not listening and they seemed to find it funny that it took so long. The room was dated and the bathroom from. The water didn't drain at all and I couldn't be bothered complaining as the staff were so useless. There was mould and broken tiles around the bath. The following morning, they tried to charge my colleague again for the room which l'd already paid for and refused to believe him. Breakfast was ok but for £25 l'd expect fresh rather then frozen fruit and for this price, instant coffee is a joke.
There are many, many better options in London. Don't bother."
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