Located near Loewenplatz, the Mandarin Oriental Palace, Luzern welcomes guests with its cozy library and four distinct restaurants. The SPA Bellefontaine provides rejuvenating treatments, while the scenic terrace offers beautiful views for relaxation after exploring the city.
View all photos for Superior Room, Balcony, Lake View
Superior Room, Balcony, Lake View
9.49.4 out of 10
Exceptional
3 reviews
(3 reviews)
Highlights
Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds
View all photos for Superior Room, Terrace, Lake View
Superior Room, Terrace, Lake View
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds
View all photos for Deluxe Room, Lake View
Deluxe Room, Lake View
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds
View all photos for Deluxe Room, Balcony, Lake View
Deluxe Room, Balcony, Lake View
Highlights
Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds
View all photos for Mandarin, Room
Mandarin, Room
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
City view
Sleeps 3
1 King Bed OR 2 Twin Beds
View all photos for Junior Suite, Lake View
Junior Suite, Lake View
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Lake view
Sleeps 3
1 King Bed OR 2 Twin Beds
View all photos for Accessible - Lake View Junior Suite
Accessible - Lake View Junior Suite
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Lake view
Sleeps 3
1 King Bed OR 2 Twin Beds
View all photos for Junior Suite, Balcony, Lake View
Junior Suite, Balcony, Lake View
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Lake view
Sleeps 3
1 King Bed
View all photos for Junior Suite, Terrace, Lake View
Junior Suite, Terrace, Lake View
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds
View all photos for Suite, Lake View
Suite, Lake View
Highlights
Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Lake view
Sleeps 4
1 King Bed
View all photos for Suite, Balcony, Lake View
Suite, Balcony, Lake View
Highlights
Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Lake view
Sleeps 4
1 King Bed OR 2 Twin Beds
View all photos for Suite, Terrace, Lake View
Suite, Terrace, Lake View
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Lake view
Sleeps 4
1 King Bed
View all photos for Suite, Lake View, Tower
Suite, Lake View, Tower
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Lake view
Sleeps 5
1 King Bed
View all photos for Junior Suite (Panoramic)
Junior Suite (Panoramic)
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Lake view
Sleeps 3
1 King Bed
View all photos for Deluxe Room, Terrace, Lake View
Deluxe Room, Terrace, Lake View
Highlights
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Lake view
Sleeps 2
1 King Bed OR 2 Twin Beds
View all photos for Lake View Junior Suite With Terrace
Lake View Junior Suite With Terrace
Sleeps 2
View all photos for Lake View Junior Suite With Balcony
Lake View Junior Suite With Balcony
Sleeps 3
View all photos for Lake View Tower Suite
Lake View Tower Suite
Sleeps 5
View all photos for Superior Room
Superior Room
Sleeps 2
View all photos for Panoramic Junior Suite
Panoramic Junior Suite
Sleeps 3
View all photos for Deluxe Lake View Room
Deluxe Lake View Room
Sleeps 2
View all photos for Deluxe Lake View Room With Terrace
Deluxe Lake View Room With Terrace
Sleeps 2
View all photos for Lake View Suite With Balcony
Lake View Suite With Balcony
Sleeps 4
View all photos for Lake View Suite
Lake View Suite
Sleeps 4
View all photos for Lake View Suite With Terrace
Lake View Suite With Terrace
Sleeps 4
View all photos for Superior Room With Lake View
Superior Room With Lake View
Sleeps 2
View all photos for Superior Room With Lake View & Balcony
Superior Room With Lake View & Balcony
Sleeps 2
View all photos for Superior Room With Terrace And Lake View
Superior Room With Terrace And Lake View
Sleeps 2
View all photos for Deluxe Room With Balcony And Lake View
Deluxe Room With Balcony And Lake View
Sleeps 2
View all photos for Superior Accessible Room
Superior Accessible Room
Sleeps 2
View all photos for Mandarin Room
Mandarin Room
Sleeps 3
View all photos for Junior Suite With Lake View
Junior Suite With Lake View
Sleeps 3
View all photos for Lake View Junior Suite-Accessible
Lake View Junior Suite-Accessible
Sleeps 3
About the neighborhood
Located in Lucerne, Mandarin Oriental Palace, Luzern is in the city center and on a lake. Loewenplatz and Chapel Bridge are notable landmarks, and the area's natural beauty can be seen at Lake Side Promenade. Saint Peters Church is another place to visit that comes recommended. Take an opportunity to explore the area for water adventures such as kayaking and other activities like golfing. Visit our Lucerne travel guide
Haldenstrasse 10, Lucerne, LU, 6006
What's nearby
Lake Side Promenade
1 min walk - 0.1 km
Lion Monument
11 min walk - 0.9 km
Chapel Bridge
16 min walk - 1.4 km
Swiss Transportation Museum
17 min walk - 1.5 km
Grand Casino Lucerne
5 min walk - 0.4 km
Getting around
Lucerne (QLJ-Lucerne Train Station)
15 min walk
Zurich Airport (ZRH)
60 min drive
Restaurants
Barbatti
10 min walk
MOzern
3 min walk
Juliette Sharing Brasserie
4 min walk
Vesper
7 min walk
Chäs Barmettler
10 min walk
About this property
Mandarin Oriental Palace, Luzern
Luxury family-friendly hotel near Lake Side Promenade
Located close to Loewenplatz and Saint Peters Church, Mandarin Oriental Palace, Luzern provides a terrace, a coffee shop/cafe, and a library. Treat yourself to a massage at Spa Bellefontaine, the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. In-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
Express check-in, tour/ticket assistance, and a front-desk safe
Wedding services, a porter/bellhop, and massage treatment rooms
Guest reviews give top marks for the helpful staff
Room features
All 136 individually decorated rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
More amenities include:
Changing tables, baby monitors, and highchairs
Rollaway/extra beds (surcharge) and free cribs/infant beds
Bathrooms with toilets with electronic bidets and tubs or showers
Flat-screen TVs with cable channels
Baby baths, children's slippers, and children's books
Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 50 to 50 for adults and CHF 25 to 50 for children
4 restaurants
A bar/lounge
A coffee shop/cafe
Couples/private dining
Snack bar/deli
Restaurants on site
Colonnade
Minamo
MOzern Bar & Brasserie
Quai 10
Things to do
24-hour gym
Full-service spa
Library
Piano
Sauna
Steam room
Family friendly
Baby bath
Baby monitor
Changing table
Children's books
Children's games
High chair
In-room crib
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services
Business services
24-hour business center
4 meeting rooms
4,725 square feet of conference space
Outdoors
On a lake
On the boardwalk/promenade
Terrace
Full-service spa
Massage
Sauna
Spa open daily
Spa treatment rooms
Steam room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
1 building
Ballroom
Banquet hall
Belle Époque architecture
Built in 1906
Designated smoking areas
Room amenities
Bedroom
Blackout drapes
Free crib
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Bathrobes
Bathtub or shower
Children's robes
Children's slippers
Free toiletries
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toilet with electronic bidet
Toothbrush and toothpaste
Towels provided
Entertainment
Flat-screen TV with cable/satellite channels
Pay movies
Food and drink
24-hour room service
Champagne service
Free bottled water
Free stocked minibar
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free daily newspapers
Individual decor
Iron/ironing board on request
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of CHF 50 per pet, per day
Welcoming dogs only
Food and water bowls are available
Children and extra beds
Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 190.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: CHF 2.80 per person, per night
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults, and CHF 25.00 to 50.00 for children
Self parking fee: CHF 55 per day
Valet parking fee: CHF 55 per day
Pet fee: CHF 50 per pet, per day
Rollaway bed fee: CHF 190.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number CH-140.3.004.600-4
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
National rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.
Property is also known as
Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne
Frequently asked questions
Is Mandarin Oriental Palace, Luzern pet-friendly?
Yes, dogs are allowed at this property. There's a fee of CHF 50 per pet, per day.
How much does it cost to stay at Mandarin Oriental Palace, Luzern?
As of 8 March 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on 10 March 2026 start from AED 2,189, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking?
Self parking is available for CHF 55 per day. Valet parking is available for CHF 55 per day.
What time is check-in at Mandarin Oriental Palace, Luzern?
Check-in start time: 3 PM; Check-in end time: anytime.
What time is check-out at Mandarin Oriental Palace, Luzern?
Check-out is at noon.
Where is Mandarin Oriental Palace, Luzern located?
This family-friendly Lucerne hotel is located on the boardwalk/promenade, within a 10-minute walk of Lake Side Promenade and Loewenplatz. Saint Peters Church and Chapel Bridge are also within 1 mi (2 km). Lucerne (QLJ-Lucerne Train Station) is 15 minutes by foot and Lucerne Station is 16 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Mandarin Oriental Palace, Luzern Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
This is a remarkable property. Beautiful interiors. Wonderful staff. The location is perfect. The food in the cafe restaurant was fantastic. I’d love to visit again.
Everything about Mandarin Oriental Luzern was perfect , they upgraded my room to a beautiful suite and we spent a couple of days ,had a great new years dinner and party , will for sure stay here if i come back to Luzern
Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Marlena
Stayed 6 nights in Oct 2023
10/10 Excellent
Donna
15 September 2024
Wonderful stay at the Mandarin Lucerne
The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
The Mandarin Oriental-Lucerne was paradise. It is centrally located, the room was very large and spacious. The view was spectacular! I have nothing bad to say about my experience.
This is a class act property! We stayed two nights here and it was a great experience. The staff handled everything professionally. Our room was beautiful, had a beautiful view of the lake.
Can’t say enough great things. Also shout out to the concierge service! Michael and Uros did a great job organizing our sightseeing trips.
The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
This is one of the best hotels we have stayed. Our room was awesome!! Every detail !!! Everything is thought to give you a wonderful confort. People at hotel are very nice all around, at the lobby, the restaurant, room service, etc. Everybody is looking how make you feel like never before. We have special appreciation for Catherine at from desk, well she was very kind with us since the arrival; during our stay was always worried about our needs and at our departure concern in every detail!! This hotel spoils guests!! After been there you don't want to stay in any other place.