Is Smartflats Design Luxembourg pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smartflats Design Luxembourg?

This property doesn't offer parking.

What time is check-in at Smartflats Design Luxembourg?

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Smartflats Design Luxembourg?

Check-out is at 11:00 AM. Late check-out is available for EUR 100 (subject to availability).

Where is Smartflats Design Luxembourg located?

Located in Gare, this apartment building is within a 10-minute walk of Am Tunnel, Place des Martyrs, and Sacre Coeur Church. Boulevard Royal and Adolphe Bridge are also within 10 minutes. Place de Metz Tram Stop is 6 minutes by foot and Paräisser Plaz/Place de Paris Tram Stop is 7 minutes.

Smartflats Design Luxembourg Reviews, Deals & Photos 2025

8/10 Good

Helga

16 July 2024

Liked: Cleanliness, room comfort

Ok in the end

Once I found out what room I was in and got the door codes working, it was fine. The supplied phone number does not work. The online chat was helpful, though.

Stayed 1 night in Jul 2024

2/10 Terrible

olympe

28 March 2023

Disliked: Cleanliness, property conditions & facilities, communication

Worst travel experience ever. Dirty and unsafe. The room wasn't clean when I arrived (after 4pm): used bed sheets and towels full garbage can. One of the blinders was broken and the kitchen table was about to break (hard to work when the table is bobbling so hard). Finally to top thing off, I was locked inside the room for hours because the electric lock was brocken. I missed business meetings because the Support team couldn't care less (it doesn't feel good when you keep calling to be able to get out and the Support agent just tells you "don't worry, someone will come today"). This place is not safe - imagine being locked in the room if there is a fire or other safety hazard. Of course they are no longer responding and are refusing to refund me. To be avoided entirely.

4/10 Poor

Angelica Marcela

26 October 2024

Liked: Cleanliness

Disliked: Room comfort, communication

Una estancia fatal ,no estuvieron pendientes de la reserva , me tocó llamar a mi a que me dijeran los códigos , me tocó poner 150 de depósito cuando en ningún lugar lo decía , al día de hoy me los han devuelto , alquilé un apartamento cerca al centro y me dieron uno 25 minutos más lejos , fatal , wifi no sirvió , el televisor no sirvió , el ascensor tampoco

Stayed 1 night in Oct 2024

2/10 Terrible

Arturo

19 October 2024

Disliked: Cleanliness, property conditions & facilities, communication

The property was misleading. I was given the address of a property that was not true. The picture from the outside wasn’t even the property. No WiFi. Dirty with bodily secretions on the walls. The shower and bathroom sink were slow to drain. Cigarettes and a cigar on the patio ashtray. Had to contact them to get the correct address. Very inconvenient!

Stayed 2 nights in Oct 2024

4/10 Poor

Rosemary

11 September 2024

Disliked: Cleanliness, room comfort

Rosie

There was a smell coming from the bathroom sink. I reported it but it was never sorted. It made feel like thowing out.

Stayed 4 nights in Sep 2024

10/10 Excellent

Francis

5 July 2024

Liked: Cleanliness, room comfort, communication

Great apartment in a great location

Great location close to all the major tourist attractions. The apartment was spacious, well equipped, clean and well maintained. The street was quiet and we found the security great.

Stayed 2 nights in Jul 2024

2/10 Terrible

Annemarie

26 June 2024

Disliked: Cleanliness, property conditions & facilities, communication

Erg vieze entree en trapportaal. In het appartement verschillende zaken stuk: toiletbril, zeeppompje, tv, koelingdeur. Kamer was te warm!

Stayed 1 night in Jun 2024

2/10 Terrible

Gustavo Adolfo

24 June 2024

Disliked: Cleanliness, room comfort, communication

The most horrible experience in my life

Horrible, this people don’t care about their customer…I rent it, then I came to the place and the door didn’t open cause it got an electric panel…then I msg then…I wait for then to give me a solution…and after I wait they said to ask for a refund….then I found out from one of the neighbors that the apartment I book had the same problem the day before and the same happen…so they don5 care about the apartment…even they were so rude, like they didn’t even bother to find me another place…the just said “get the refund and solve your problem”…basically they didn’t even care about the time you spent looking for a place…so imaging to look for a place the same day….offcourse if going to be 3 time more expensive, but guess what, they don’t care…you worth nothing, zero, don’t come…pay a lil bit more in a hotel, you won’t regret it

Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveler

8 June 2024

Disliked: Cleanliness, communication

attention au vol d'identité

Attention au vol d’identité et aux données bancaires. L’appartement n’est pas mal en termes de propreté (à part les zones communes qui sont un peu dégoûtantes), il est neuf et plutôt confortable. Le problème, c’est que pour le check-in, ils vont vous demander toutes vos informations personnelles (!), une photo de votre DNI (!!!), c’est-à-dire une copie numérique de votre identité, puis une photo de votre carte bancaire (!!!!!!) et vos codes (soi-disant pour une caution). Il ne faut jamais communiquer à qui que ce soit (sauf l’administration ou la police, et encore) ce genre de détails avec des images et tout, c’est une invitation au vol d’identité et aux comptes bancaires. Ils vous diront que le serveur en ligne est sécurisé, mais même si c’est le cas (et je n’y crois pas), vous ne savez pas où vous êtes en train d’envoyer ces données, probablement en dehors de l’Europe. J’ai dû appeler hotels.com pour qu’ils fassent d’intermédiaires dans cette affaire puisque je ne voulais pas communiquer ces données hyper sensibles et même eux ont eu du mal à obtenir des réponses de la part du logement, qui a fini par m’envoyer les codes d'accès par WhatsApp. Je répète, le logement n’est pas mal du tout et le prix est intéressant, mais à vous de voir si vous voulez vous mettre en risque

Stayed 2 nights in Jun 2024

2/10 Terrible

Quinten

27 May 2024

Liked: Cleanliness

Disliked: Communication

The code for entrence wasn't provided beforehand. The day of I contracted the property owner via chat to ask for the code so I would have it when I arrived at 16h. I asked them twice but they didn't respond. I called them and after 20 minutes they could provide me the code. The property itself is clean and has everything for one night stay. The sad part was that the roll curtains didn't work so we couldn't darken the room and woke up really early because of that

4/10 Poor

Dina

25 May 2024

Disliked: Communication

Wir haben die Check-in Daten vor unserer Ankunft nicht erhalten. Die Telefonnummer vor Ort war falsch. Ich habe eine Telefonnummer über Expedia erhalten. Im Endeffekt standen wir eine Stunde vor der Haustür bis wir endlich die pin Nummern für Eingang und Flat bekamen. Treppenhaus war schmuztzig, es hat sich auch während unser 4 Tägigen Aufenthalt nicht geändert. Der Aufzugknopf in der 3. Etage war defekt. Mann konnte zwar rauf aber nicht runter. Flat war sehr simpel ausgestattet. Sampoo und Seifen Spender waren leer. Die Toiletten Brille war kaputt. Aber Handtücher waren vorhanden. Die Küche war mit Geschirr und Besteck für 4 Personen ausgestattet. Wasserkocher verkalkt Pfanne total zerkratzt ......... Am zweiten Tag wurde die Bettwäsche gewechselt. Für den Preis erwartet man mehr. Die Lage war super in einem ruhigen vornehmen Viertel fußgängisch 15 M. Zu Bahnhof oder 15. M. zu Innenstadt

Stayed 3 nights in May 2024

4/10 Poor

Adeline

23 April 2024

Disliked: Cleanliness

Moyen

Dans l'ensemble correcte mise a part la non reception du mail de validation avec les codes d'entrees (obliger d'appeler le service client qui a été tres reactif et professionnel), le lave vaisselle etait plein et avait une odeur nauséabonde en l'ouvrant. Pas de torchon à disposition pour la vaisselle.

Stayed 2 nights in Apr 2024

2/10 Terrible

Nicholas

10 April 2024

Disliked: Room comfort

Smartflats, the not so smart choice

Smart flats is unmanned and has a online pre check in, which gives you codes for the doors. Location wise a couple of minutes walk from the tram. Parking is on street which was full. On arrival the front door was unlocked, the inner door and room door have a wireless cylinder type lock which some other guests have had issues with. (I tried the keyboxes first). The building looked to be recently finished and to a high standard and the room was clean but : The stairwell had some rubbish. The bathroom smells of drains, with the window open can't smell from the bed but isn't a nice place to be. The toilet seat was cracked Soap and shampoo dispensers both empty The double bed was a sofa bed. Not much soundproofing if any. Dishwasher wasn't emptied from previous guest The shower head was too large for the water pressure and the button was broken. No heating controls (room was hot in April) In my opinion it seems the management are too remote and while good on paper smartflats lived up to its one star reviews.

Stayed 1 night in Apr 2024

2/10 Terrible

Mayra

23 October 2022

Disliked: Cleanliness, amenities, communication

Muy mala comunicación, no te respetan nada si no estás conforme con lo que te ofrecen no te reembolsan nada

Stayed 2 nights in Oct 2022

6/10 Okay

Philippe et Veronika

28 June 2021

Disliked: Cleanliness, room comfort, communication

Pas propre, communication difficile, bien placé

Nous étions très décu de la communication et de la propreté, même si smarflats est bien placé. L'appartement n'était pas correctement nettoyé, on avait envoyé des photos, les responsable était d'accord avec nous. L'équipe de nettoyage est venu après trois jours pour dire que maintenant ils ne vont plus nettoyé, car on est déjà 3 jours dans l'appartement. La communication est difficile, car à chaque fois qn d'autre est en ligne et l'un savait pas ce qu'a fait l'autre. Les mails sont resté sans réponse. On nous avait accordé un nuit de remboursement, car notre vol était annulé et on était obligé de partir une nuit plutôt. Malheureusement on attend toujours le remboursement. On ne peut pas recommandé cette établissement, même si très bien placé.

Stayed 3 nights in Jun 2021