4/10 Poor
Verified traveler
12 Apr, 2015
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consider staying somewhere else.
I checked in and found that the receptionist had no idea of my expected arrival. I had the receipt and all she was interested in was viewing my airline booking, not my hotel booking. I looked at three rooms before finding one that was reasonable, and reasonable is a low expectation. The pictures on the web site are archaic at best. Only one morning was I not the only one at breakfast and by 8:00 am got a phone call to come to breakfast, even though breakfast was served until 9:00 am. It consisted of three pieces of processed cheese and stale bread. Buffet it was not. If you sit at the same spot each morning, you are greeted with the same crumbs you left from the day before. Coming home at night, there was no lights on in the hallways so bring a purse size flashlight. After going into the room, the electricity was immediately shut off. When calling the desk to tell them no electricity in the room, their response is " The restaurant is not opened." The restaurant is never opened. I also wanted to spend some time at the pool, but that was drained and given the sign: "Under repair." Expedia was no help in trying to change reservations. The first time I was so badly disappointed. The economy is suffering in Luxor, but other hotels are doing well and maintaining their standards.