"Front desk lady was very nice checking us in!!"

"Our stay was very disappointing. The pool was dirty, and our room was not cleaned well upon arrival. The biggest issue was that we accidentally left behind a $100 wedge pillow that is medically necessary. We returned to the hotel the same night and again the following day to retrieve it, but we were repeatedly told they did not have it. It's very upsetting that an item so important for a medical condition could not be located, especially after we reported it so quickly. Based on our experience...