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Crisol Vía Castellana

4.0 star property
Madrid's vibrant city life unfolds at this well-positioned hotel near Santiago Bernabéu Stadium, offering modern comforts and convenient access to local attractions

Choose dates to view prices

Crisol Vía Castellana places travelers in central Madrid near Plaza de Castilla. After exploring, guests enjoy practical amenities like dry cleaning, on-site car rentals, and a business center. Free WiFi is standard in all rooms.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Laundry

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About this property

Crisol Vía Castellana

  • Upscale hotel near Plaza de Castilla
  • Dry cleaning/laundry services, car rentals on site, and a business center are just a few of the amenities provided at Crisol Vía Castellana. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), self parking (surcharge), and tour/ticket assistance
    • A front-desk safe, a ballroom, and meeting rooms
    • Multilingual staff, luggage storage, and an elevator
    • Guest reviews say great things about the location
  • Room features
  • All 228 individually furnished rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
  • Other amenities include:
    • Reusable coffee/tea filters, recycling, and LED light bulbs
    • Eco-friendly toiletries and hair dryers
    • Eco-friendly cleaning products, daily housekeeping, and desks

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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 per person
  • Covered self parking fee: EUR 21 per day
  • Rollaway bed fee: EUR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Crisol Vía Castellana pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 21 per day.

What time is check-in at Crisol Vía Castellana?

Check-in start time: 2 PM; Check-in end time: 6 PM.

What time is check-out at Crisol Vía Castellana?

Check-out is at noon.

Where is Crisol Vía Castellana located?

Located in Chamartín, this hotel is within 1 mi (2 km) of Paseo de la Castellana, Bernabéu Stadium, and Plaza de Castilla. Azca Financial District and Gate of Europe are just steps away. Plaza de Castilla Station is only a 4-minute walk and Ventilla Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 324 out of 887 reviews
Rating 8 - Good. 374 out of 887 reviews
Rating 6 - Okay. 125 out of 887 reviews
Rating 4 - Poor. 39 out of 887 reviews
Rating 2 - Terrible. 25 out of 887 reviews

Reviews

Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Charmartin Train Station. Clean and comfortable rooms and very nice staff.
Stayed 1 night in Aug 2024
Verified

8/10 Good

barry

Liked: Staff & service, room comfort
Very convenient from train station & near to metro. Good breakfast clean room. Decor a little dated. Good value though.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is rare to find now days a places that gives you good service at a reasonable prices.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing in the hotel. We don’t speak Spanish and they gave us their full effort to communicate with us. We asked for suggestions being first time travellers and they gave us brochures and looked activities up for us and the availability. The cleaners came through daily they are amazing. Location is good to walk to lots of local restaurants. Would definitely stay here again.
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Maxime

Liked: Cleanliness, staff & service, room comfort

Liked it!

Overall good experience. Just no coffee machine in the room and the furniture is quite old. But the bed was enormous and ultra comfortable! The location is very good, right in front of the world famous twin towers. Great connection by buses and trains with the city center etc. Takes about 30 mins to reach prime locations.
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Zach

Liked: Cleanliness, staff & service, amenities
The air conditioning stopped working after a couple hours, however it was not a problem since it was relatively cool out. There were multiple hairs that were not ours in the bathroom. Only stayed one night, so we did not ask to move rooms. Very friendly and helpful staff. Good location next to metro and bus stops.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Kjellaug

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great location and staff, poor sleep quality

Excellent location, good sized room, nice and clean. Good bed, but unfortunately I didn’t sleep much. First I thought the noice came from underground trains, but as the noice was very frequent, I found that a bit strange. I then realized it was the elevator which made a lot of sound everytime it was in use - which was most of the night. Everytime I dozed off, I was awaken again
Stayed 1 night in May 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Older than expected

The room was much older than expected, the pictures must be of some years ago. Some pieces of furniture were really old and in bad shape. However the bed was comfortable. Disappointing in a 4 stars hotel not to find a bottle of water (neither in the fridge), a kettle or a coffee machine. Overall it was a good stay, but it can be certainly improved.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Luz Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

KWOK KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel, impressive
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the room was perfectly set up and clean !!
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with pretty views to Plaza de Castilla, also very convenient to have the subway station across the street
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, highly recommended
Stayed 1 night in Oct 2023
Verified

6/10 Okay

KAYODE

Liked: Cleanliness, staff & service
Ok rooms, facilities and food. Pretty average for 4 star
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Loyda Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good parking. Nice location. Everything worked out really well!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Lynta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was very good. It is steps to local transportation.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

BERNAL ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is located just at the entrance of the city, across one of the major metro stations. Safe, quite and pleasant neighborhood
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Nadia

Liked: Cleanliness, staff & service
Cross the street from bus terminal Very very noisy Rooms - are clean but your can hear everything through the walls
Stayed 5 nights in Sep 2024
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

we liked it

Everything was ok
Stayed 2 nights in Feb 2023
Verified

6/10 Okay

Thelma

Liked: Staff & service
Good for the money. Not a great hotel. Very old and the bed uncomfortable.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Andraly

Liked: Staff & service, amenities, property conditions & facilities
We booked for a queen bed, but a double twin was honored instead. This should be stated clear to the guest.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Just stay away

Dated hotel Extremely poor customer service Just stay away, plenty of good alternatives
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Juan Ignacio

Liked: Cleanliness
Very poor quality for the money (more a 3* than 4*). Super small room. Weird chemical odour in the bathroom
Stayed 1 night in Jun 2023