"There was an issue with water supply which I was not made aware of at check-in.
So in the middle of having a shower having arrived at the hotel after midnight, I suffered 3rd° burn when the cold water supply ran out.
The check-in after midnight tinted my stay at the hotel staff member was less than helpful or enthusiastic. Appreciate it was late at night but it’s still a very tired traveller coming into a five star hotel and expected the standard to be five star.
When I was asked a check out how my day was I did explain the above and got no apology or any gesture from the morning staff. I stayed at this hotel a few years back on a trip to Munich and the staff couldn’t have been more helpful at the time. I judged my experience this time against that bar."
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