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"Great setting, brilliant for snorkelling, great staff , food and drinks. Will definitely go back"

"The place was great staff are friendly but I have an issue with my tv in my room for several days not working 3 days of 10 days the food was so bad meat no good Seafood was great "

"We are a family of four and went with another couple. We had such a great time, the property is small but immaculate, everything from the rooms, the pool and the grounds were so well kept. It was a quieter hotel and we would have liked more music and activities by the pool and of an even wing everything wraps up about 10pm. A huge shout out to the animation/ entertainment team who really made our whole vacation, they were so friending and inclusive and were brilliant with the kids day and night… especially Alberto who was our absolute favourite and made our trip so much fun. We loved this property but the best thing is the staff who couldn’t do enough for you. We will be back! "

"Excellent staff . Very clean"

"Great location, facilities for kids, good food, and very hospitable service. As other reviews suggest, the rooms were a bit dated but Aly at reception was very accommodating and offered us a good room with view, and late checkout. We loved out 2 day stay at Alma Heights"

"We had a great time as a family of 5 in the resort for ten nights. There is plenty to do with the kids including aqua aerobics, Zumba, volleyball, tennis, mini golf, belly dancing and a wide choice of swimming pools and water slides (we counted 11 in total). Drinks and refreshments were easy to reach and the main restaurant offers great variety and options. We also used the kids club and went to the kids disco at night which is very popular with young ones. Big thanks to Gazza and Kimo for all the entertainment, Fayza and her colleague for the massage and Mostafa for the great service at the Fellucca restaurant. And thanks to the room service team for the special towel arrangements in the shape of a birthday cake for our son’s 10th birthday! The only thing we missed was a good cup of coffee. There was not a decent cup of tea or coffee anywhere to help caffeine-fuelled parents!! An easy win if the resort could fix that. Strong recommendation to make sure you bring enough sun cream. We ran out and bought a local cream which although it stopped us burning, it gave us a rash and the kids’ skin was stinging. We ended up spending a lot for a European brand. We really had a good time. "

"Extremely Rude front desk, absolutely no help when he had an issue checking in. "

"I’ve stayed at the royal suite, Excellent hotel, friendly staff and very helpful,excellent room. Outstanding things: 1. We arrived very late at night 12am, They kindly prepared a complimentary dinner at our room for us, which was extremely helpful as all restaurants were closed. 2. The heated pool at the suite is amazing and it was such a standout that it will make us come back again specifically for this feature. "

"I’ve never been to an all inclusive before where everything costs extra - from fresh orange juice at breakfast to ice cream. It’s a real shame because the hotel has nice facilities but it’s ruined by the fact they’re trying to get more money out of you. The bar closes at 11pm and if you ask for more than two drinks (served in tiny glasses) the staff are often very rude to you. We’ve been to many all inclusive hotels and I’ve never experienced it before where the bar staff are so impolite. One barman slammed my mum’s drinks down because she asked for more than two. The food is ok but there’s often very large queues, which again we haven’t been used to at hotels of this standard. Sales people constantly go round the poolside trying to sell you trips and excursions, which is understandable but sometimes stops you from being able to relax. In the evening, the only area to sit and have a drink is by the entertainment, which is very loud. I think the hotel would benefit from opening another bar area or having the mini disco away from this main entertainment area. Due to these issues this hotel really doesn’t feel like a 4 star hotel. We’ve been to lots of similarly rated hotels (including other hotels in Egypt) and this is unfortunately the worst we’ve experienced in a while. If they improve their management and stop charging extra for everything this could be a great hotel!"