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"It was great"

"All good, we were there only one day but everything was great, staff was super helpful and nice. "

"Great stay here. Room was very clean and comfortable. Staff was very helpful and eager to help. Location is good to walk to downtown and sites. Only negative is parking. We chose this hotel as it said self parking available but spots are very limited and needs to use a park case that appears close but in reality was not easy to get to if parked in back hotel parking lot to unload luggage. Make sure to get clear directions from Front desk on how to get to parkcade as lots of one ways if you miss turnoff. Good news is walk back to hotel has some bar options like Bernie’s Beer Bar so turned out to not be too bad. "

"We enjoyed staying on this property. Great location and great room. I would recommend."

"The pictures don’t do it justice! What a stunning property. My mother and I had such a special trip together here! Truly felt like we were staying in a palace. Beds were comfortable, rooms were spacious and quiet even facing the street, the spa facilities were amazing after walking around all day, and the location was perfect! Right in the middle of the action, just footsteps away from all the shops and attractions. The only thing that would have made this stay even better would be slight improvement in the reception and cleaning services. For Reception, you had a hit a bell for someone to come out and there was no one to help us bring our bags to our rooms. My mother has a bad hip and it would’ve been nice if someone was there to help her. When we came back to our room after the first day, the towels hadn’t been refreshed that had been on the floor and water bottles weren’t refilled. Just a few simple touches that could have made the stay even more wonderful, but in no way took away from the beauty of this hotel."

"Bed bugs. Need I say more?"

"Breakfast was delicious, great view of canal. Staff very friendly and helpful "

"Staff was very helpful. What we do not like - to have sink in in the room, also the size of the sink- sorry it is too small."

"not in palace"