"Our experience at this resort was extremely disappointing due to a lack of customer service and several concerning issues during our stay.
Throughout the evenings, we were never offered beverages with meals, and it was often difficult to get staff members to acknowledge us. The level of service consistently fell below expectations for a resort.
The condition of our room was also unacceptable. The bathroom ceiling was covered in black mold, which raised serious cleanliness and maintenance concerns.
Additionally, we had an unpleasant experience at the pool. After placing our towels and shirts on lounge chairs and entering the pool, we watched our belongings being tossed on the ground, and taking our chairs for other guests without any communication or explanation.
During our stay, several local guest informed us that the resort primarily caters to local visitors. We felt unwelcome as American guests throughout our visit.
As a result of these issues, we chose to leave the resort early. Although we had paid for a six-night stay, we departed after four nights and incurred an additional $500 in airfare costs to return home ahead of schedule.
The one positive aspect of our experience was the food, which was consistently very good. Unfortunately, the quality of the dining experience was not enough to offset the numerous service and accommodation concerns we encountered. American tourists are definitely not welcome at Barcelo."