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"Amazing breakfast! clean room with plenty of space."

"Nice room in lovely elegant surroundings, good service and food. Enjoyed stay"

"Good location close to the station and the city centre. We booked to stay 3 nights and checked out after just one. Had upgraded to a minster view room, which did have a nice river view and the room looked nice enough. However, the mattress was so hard that we might as well have been sleeping on the floor. The shower also had a broken thermostat so was impossible to get a good temperature. Both our backs hurt so much it ruined our day spent walking around York. When we checked in the member of staff could not have given less of a crap but when we went down to check out after one night we very much expected them to at least ask why we were leaving so early, possibly offer us a different room (though we fully expected all rooms to have the same beds, hence deciding to just leave) but nope, barely even looked at us and clearly just wanted us to leave. We won’t book here again. I will add that there was a gentleman member of staff who was very helpful and friendly, I think he may have been a cleaner and was of Asian origin. His smiling face was the only welcoming thing about this place."

"Convenient, clean and modern room"

"Parking was a expensive at the NCP tanner lane but other than that the whole stay was amazing! No faults with the hotel itself the staff were friendly and breakfast was lovely"

"Dinner service was a disaster but we did get the bill cut in half, no questions. Hard mattress, and I normally like a hard mattress. Lovely hotel though"

"Lovely in our favourite city"

"We chose the hotel for its location and the fact that there was parking. Other than checking in, we had no real interaction with the staff because we booked one of the apartments. It was ideal - bedroom, bathroom and kitchen with sitting/dining area. There was a small grocery store around the corner where we could buy supplies. We were only about a 10 -15 minute walk to York Minster and other interesting sights."

"Really good for families. Rooms are clean. Masses of choice for breakfast. Pool is excellent "