"Very nice property. Good location. Staff was exceptional at solving problems. Reasons for the 4 rating. The pet deposit and fee were outrageous. 1) A $300 refundable deposit AND a $35 / night fee!!? I have never paid both at any hotel nor a deposit of that amount. Plus it took 5 days for me to get my deposit back and I had...

"Really nice hotel to stay in and so close to Universal Studios ( very convenient location). The room was very clean. Staff is very friendly and helpful. They have a coffee, cappuccino and a hot chocolate machine located in the lobby area. Also a Bevi water machine with electrolytes, zinc, vitamins and choice of sparkling water. Definitely a game changer not having to look for Starbucks in the morning. The parking is currently $25 a night. Several reasons I am giving a 4 Star this time and not 5....