"I would have judged everything about this hotel as excellent, but for an incident shortly before I left. The hotel is in a superb location, easy to get to by car, and with good parking facilities close by. The staff are welcoming and very helpful. After checking out on my final day, I asked a member of staff for a coffee to go. She happily agreed, but when she brought it to me she apologized and told me I would have to pay since breakfast had ended at 10 am, and it was now 10.10 am. It became apparent that the man on the desk for breakfast had issued this order. He had been a looming and unwelcoming presence throughout, and would not budge when I complained to him. A little flexibility and common sense was called for. And so I left the hotel with my impressions marred by unnecessary rigidity."
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