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"Best hotel,recommended!"

"Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff. "

" I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team. "

"Not a good experience "

"A very dirty place. With dirty and worn linens. The impression of staying here is terrible"

"The owner is very reactive. I arrived in Surabaya late due to weather delay. When I reached out the owner, he prepare the apartment right awaywith detailed instructions for rapid check in. I am definitely recommend this apartment. "