"**Very disappointing experience.** We had a confirmed and fully paid reservation, but only when we contacted the owner to ask for the access code were we informed that the apartment was actually unavailable due to a system issue. Had we not contacted the owner ourselves, we would not have been informed at all and would have been left without accommodation at the last minute. We also had to repeatedly ask for our refund, as the owner showed no initiative in resolving the issue. Very poor...