Located in Artuklu, the Tughan Hotel welcomes guests with a daily manager's reception and diverse dining options. Visitors appreciate the practical free WiFi throughout the property, browse the hotel's art gallery, and unwind on the sunny terrace after exploring the area.
Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 15
Check-out
Check-out before 12:30 PM
Contactless check-out available
A late check-out fee will be charged
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Cribs (infant beds) are available for TRY 650.0 per day
Property payment types
Important information
Optional extras
Airport shuttle fee: TRY 1000 per vehicle (one-way, maximum occupancy 4)
A late check-out fee will be charged
Crib (infant bed) fee: TRY 650.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Boost, LINE Pay, Amazon Pay, DANA, and DBS PayLah!
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 15457
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Frequently asked questions
Is Tughan Hotel pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Tughan Hotel?
As of 21 May 2026, prices found for a 1-night stay for 2 adults at Tughan Hotel on 1 June 2026 start from AED 363, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What time is check-in at Tughan Hotel?
Check-in start time: 2:30 PM; Check-in end time: anytime.
What time is check-out at Tughan Hotel?
Check-out is at 12:30 PM. Late check-out is available for a fee.
Does Tughan Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of TRY 1000 per vehicle applies.
Where is Tughan Hotel located?
This family-friendly Mardin hotel is located near the airport, steps from Kirklar Kilisesi, Mardin Museum, and Latifiye Mosque. Bazaar and Şahkulubey Mansion are also within 5 minutes.
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Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Pros:
Great location in the heart of the old city.
Close to cafes, restaurants, attractions.
Staff were courteous and helpful.
Cons:
The room looked nicer and bigger on the pictures. We booked a deluxe room but we received a small room on the main floor
The towels has stains on them
Load music from Han restaurant below the hotel until 2300. It seemed to be under the same ownership.
Misleading info about the internet speed as it was not 500 mgbs as indicated on the description. It was about 10 mgbs as per the speed tests done over the 2 nights we stayed there so make alternative plans if you planning to work remotely.
Unhelpful rbc rewards by Expedia/ very low quality support.
hotel's next door cafe? store was very noisy...i think this problem is depends on the room.
but hotel's service and condition was good.
YONGSU
Stayed 1 night in Sep 2024
Verified
4/10 Poor
Verified traveler
20 April 2025
Disliked: Staff & service, room comfort
Would not come back again
÷ Nothing was as described and for everything we mentioned they said it was not them who had put the wrong information and that it was hotels.com fault. No parking on spot included and we had to pay to park far away from the hotel. The family room did not have the amount of bed described so we got given a bent sparebed instead. No welcome drink or suprise for the kids as mentioned. Did not see anything to make it a kid friendly
hotel. Dirty shower. Loud music until 24.00. Reseptionist more busy playing games and in the morning he was sleeping on a chair in the hallway and my husband had to wake him two times. We just left without having breakfast in the morning.
+ Very good location and beautiful view from the room. Nice building.
We have visited old Mardin before and stayed in another two hotels. We will not come back to this hotel if we visit again.
In first time when I was getting there to check in. I was waiting for 30 minutes in front of the door. Because no body there to check in. The final the man who came and the face sleep. Also, I paid the parking, but the actual I had a free valet, but he didn't earn to me only said need to pay.
Ahmed
Stayed 1 night in Aug 2022
Verified
4/10 Poor
Azad
19 July 2022
Disliked: Staff & service
We spent four nights there. When we arrived we found out that they gave our room to another customer. The room that they provide us later was very noisy, and we literally couldn’t sleep at all! The toilet flashing and the bathroom door had issues. Also, when we asked about washing our clothing they said a price which was much higher than the amount that I pay even at the US.
There was black mould growing on the walls underneath peeling wallpaper. The roof leaked. Tv did not work,fridge stopped working, no coat hangers,no mattress protector no top sheet on bed,water took 15mins to come out of the tap i timed it then 10 mins to get hot.
unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here.
The hotel's building and lobby look very fancy but the room we got was not very nice. It was not very clean, we didn't have any toiletries, and there was a used small bottle of shampoo still in the shower. Unless you get the luxury suite, the view you get is to the street, not the Mesopotamian valley. On the second day, we didn't have hot water in the shower, we came during winter, the temperature was around 0°C (32 fahrenheit), so it is unacceptable to have a cold shower in this weather. We asked the reception about it, they said they had fixed it already, so I went and take a shower, but the water was barely lukewarm, it was not fixed for another day.
The breakfast included is not good. The food is not really tasty and the organization of it is very poor. It is also not very clean. The dirty dishes from previous guests were lying around for ages. We arrived and there was 1 boiled egg left (we didn't arrive at the end of the breakfast), we asked for more eggs, they said they would bring. We finished eating, and we never received the eggs.
The next day we decided to go somewhere else for breakfast, because we were so disappointed from the morning before.
Smoking is allowed everywhere in the hotel, so there is a constant smell of cigarette everywhere
A very bad smell was coming from the air conditioner and the bathroom throughout the night. Since we only stayed for one night, we did not have the opportunity to change the room. The bathroom was very cold; the edges of the window were not properly sealed and cold air was coming in. Even though it was a non-smoking room, the corridor smelled strongly of cigarette smoke. Additionally, the curtains did not properly cover the window.
Das gebuchte Zimmer war ein Traum, nur mussten wir es leider wechseln, da die Steckdosen und der Haartrockner nicht funktionierten. Das Standardzimmer war leider nichts besonderes.
Pascal
Stayed 1 night in Jan 2026
Verified
6/10 Okay
Bayram
5 December 2025
Liked: Cleanliness, staff & service
Ses yalıtımı yoktu akşam 11e kadar otel yerine gece kulübüne gitmiş gibiydim, diğer odalarda konuşulan herşeyide birebir naklen duyabiliyodum
Bayram
Stayed 1 night in Nov 2025
Verified
2/10 Terrible
Ayla
2 December 2025
Disliked: Cleanliness, amenities
Oda çok bakımsız ve rutubet kokuluydu biraz odalara bakım yapılması şart.
Ayla
Stayed 3 nights in Nov 2025
Verified
10/10 Excellent
Semih
29 November 2025
Kisa bir konaklama oldu ama calisanlari gercekten guler yuzlu tekrar geldigimde adresim belli
Semih
Stayed 1 night in Nov 2025
Verified
6/10 Okay
AHMET SALIH
24 November 2025
Liked: Cleanliness
Odanın bitişiğinde aşırı müzik 11 e kadar sürdü
AHMET SALIH
Stayed 1 night in Nov 2025
Verified
6/10 Okay
FEYZA
23 November 2025
Liked: Staff & service, amenities
Disliked: Cleanliness
Sadece uyumak için idare eder.
FEYZA
Stayed 2 nights in Nov 2025
Verified
8/10 Good
OKTAY
18 November 2025
Liked: Cleanliness, staff & service, amenities
Lokasyonu çok iyi, temiz ve personel ilgiliydi.
OKTAY
Stayed 1 night in Nov 2025
Verified
6/10 Okay
ismail
17 November 2025
Disliked: Room comfort
Kahvaltısı çok kötüydü.hiç görsellere uymamakta
ismail
Stayed 2 nights in Nov 2025
Verified
10/10 Excellent
Tolga
16 November 2025
Liked: Cleanliness, staff & service, amenities
Evet hepsi
Tolga
Stayed 3 nights in Nov 2025
Verified
6/10 Okay
Erdinç
15 November 2025
Liked: Cleanliness
Disliked: Staff & service
Öncelikle otelin konumu çok güzel. Otelin otoparkı yok ama genel olarak bölgede otopark sorunu var. Odaların temizliği iyi. Otel çocuklu aileler için uygun değil. Hergün sıra gecesi var ve gürültüden uyunmuyor. Kahvaltıda çeşit az ve personel sayısı yetersiz. Açık büfede biten ürünler yenilenmiyor.
Erdinç
Stayed 3 nights in Nov 2025
Verified
6/10 Okay
Gokce
11 November 2025
Ecet
Gokce
Stayed 2 nights in Nov 2025
Verified
2/10 Terrible
Nalan
10 November 2025
Disliked: Cleanliness, amenities
Kahvaltı kötü ,temizlik kötü ,aşırı derecede gürültü var. Tatili kemek zorundaydım.