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"This hotel is amazing! The property is beautiful and has everything a traveler could want. Location and amenities were perfect, including entry into the Merano Terme. The staff was professional and very helpful. I’d stay here again for sure. "

"This was a great place to stay, and everything was within walking distance. The hotel is great."

"Excellent facility, staff very accommodation and helpful. Central to old part of town. Easy access to bus services and shops. Room too warm (July) air conditioning would not adjust below 19 deg"

"8:15 pm I received a call from the front desk and I replied we would have been there by 8:45. Upon our arrival at 8:45 we were asked if we wished to have dinner at the hotel. We replied affirmatively and we were told rather abruptly to hurry up because the kitchen was about to close and to go immediately to the restaurant area without even going in our room… the waiter and the rest of the staff were very polite and absolutely amazing was the young Indian lady that was there for breakfast. Unfortunately the lady, probably the owner, that was at the reception was rude beyond words. "

"Gorgeous property, beautiful town, rooms immaculate and comfortable, spa service was great. Pool and spa facilities were beautiful. food outstanding. "

"Lovely attentive staff. Unloaded luggage at the rear of the hotel and with help of great directions parked across the river in the secure underground parking at the Thermal Baths. Easy 5 minute walk back to the hotel lobby. Great spot!!"

"We would stay again, but not when the weather is at all warm. There is no air conditioning, which made a stay on the top floor very uncomfortable at night. There was a tabletop fan in the room, but it made a lot of noise."

"Great hotel. Beautiful, comfortable, good service. The spa is excellent. "

"Nice place and nice staff. Had to pay for sending a jacket they had, without my knowledge, offloaded from the inside of the car, not trunk, and hanged it in a closet. Would have been nice for them to pay the transport but OK."