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"Loved our stay "

"We stayed at the Waldorf Suite hotel from 19th Sept to 26th Sept. After doing hours of research, we picked this hotel because of the stunning pictures, particularly the amenities of the rooftop pool. The website said it had a heated pool, which was perfect for my mum who has arthritis, and cocktail bar. The rooftop area was closed. On our first day of arrival the pool was not clean, freezing cold and unusable. There was no cocktails or music. Every day after that the rooftop area was locked so we couldn't even use the sunbeds. We went down to the reception and they told us it was closed from September onwards for the end of the season. Their website mentions NOTHING about closure, we would not have booked if it did. I have been to hotels in European countries like Spain and Italy as late as November and their facilities have been open. There were many other guest like us who were annoyed at not having access to the pool. The rooftop area was also very dated and clearly decades old (not like the pictures). We were then forced to go to the beach for sunbeds and pay 6 euros per person per day to lie down which was a huge additional cost to our holiday. The hotel room also did not have a kettle, no way to stream Netflix on the TV and all the tv channels were in Italian. We would not go back. "