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"Very comfortable air conditioned room. Hairdryer, shower gel and shampoo/ conditioner in room plus a safe. "

"Great stay with friendly staff."

"This hotel is in such a convenient location with lots of dining and drinking options around! The rooms are quite small, but we didn't need to spend much time in the room anyway since we were too busy exploring! Staff was so sweet and welcoming, and we just adored this hotel and location!"

"Nice and central in Bath comfortable room great bed staff super on to it and friendly "

"everything fine"

"We booked the Grand Suite which was beautiful and comfortable with our own access to a private garden. Bianca at the reception was most courteous, helpful and friendly - she even helped us carry our luggage from the car. The hotel is in a great location with walking distance to the city center. We thoroughly enjoyed our stay and appreciate Bianca’s hospitality. Will definitely recommend to friends visiting Bath. "

"Hotel is in the perfect spot for seeing Bath. Room is decorated nicely and was very comfortable. The. Breakfast included was fantastic. "

"The Gainsborough has a beautiful spa area and is very centrally and conveniently located in downtown Bath. The hotel stocks all rooms with soft drinks and water in the mini fridge (a nice touch), and the breakfast offerings are excellent, including both a continental buffet with a cooked to order option. The bar area of the hotel is small and was not well stocked during our visit. Also, some of the staff seemed new and unfamiliar (although polite) with the property, but the concierge as well as the front desk manager, Howard, were wonderful, and made what was a good stay into a great stay. The concierge's restaurant and tour recommendations were wonderful, and the front desk manager assisted our party of four with an issue we encountered with a rude and arrogant guest. The professionalism he demonstrated in handling the situation was commendable. We will be back. "

"Parking for residents could have been a bit cheaper. Great hotel though. "