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"We booked a stay for July 19th 2024. We were going to stay one night after watching the Tour de France on Isola 2000. We left early in the morning with a Eta of 11am. They closed the road at 10am 9 miles from the hotel. The tour was going to finish around 5pm. We had to turn around. It was crazy traffic. We contacted the Sowell via email through expedia and the email they sent us. It was a special situation and we would like a refund. They never answered both emails. Very disappointed.. "

"Lorsque nous avons réservé sur internet, nous pensions que d’après les photos notre appartement serait dans le château du site. Mais voilà, les appartements se trouvent dans une annexe non mentionnée sur le site, et nous avions l’impression d’être à Pierre et vacances. "