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"Decent room size. Good breakfast options."

"Great hotel and really want to come back. Heated pool was brilliant, only issue it’s not very big and full of kids and I did come out smelling funky compared to coming out of the other pools I suspect lots of little kids may be peeing in the pool? Room was good, brilliant to have 2 sinks a bath and a shower and a separate toilet, toilet has a bidet but would be better to have a proper bum washer (Muslim shower) instead had all amenities needed, cleaning was good but basic. Balcony is a small one but good. Buffet is delicious something for everyone, but repetitive, lots of taglines and salads, always a pizza bar, wok station, pasta station. BBQ was great. Restaurants. Moroccan one brilliant and delicious and authentic tasting with brilliant service, don’t bother with the Asian one starters were good but the mains tasted like ready meals. Aqua park. Brilliant. I couldn’t see any showers which most Aqua parks have which is a shame. Lifeguards are everywhere but I did notice very often they were on their phones a lot, maybe because it was quiet when we went. Animation was good, we only discovered animation and party at the aqua park on the final night. This wasn’t advertised anywhere we just thought there was entertainment in the conference rooms. We did sleep early most nights though! Beautiful hotel, surroundings, trees, well maintained outdoor spaces and Riad style parts of the hotel. Stunning and luxurious feeling. Fantastic place for a family holiday! "

"Very rude and unprofessional staff. The AC wasn’t functioning well and most of the time the room was very hot. Room service is very late and not to the standard of the price paid. Misunderstood the booking days and made me pay for an extra night while at checkin I gave them the dates I was supply to stay, when I told them they need to fix it they argued about the new price and when asked for the authorities they wouldn’t call the police and physically blocked me from leaving the premises to call the police. They held my suitcases and passport in my room and did not inform me that I was supposed to checkout on the 19th until I returned from my day out. Overall customer service is very poor and unprofessional, there is no customer satisfaction not the price paid is worth the amenities. Paid similar price at the ritz and had the best ever experience and service. This shows how the hospitality in French managed hotels in Morocco and the customer service in general still lacking and the bureau of tourism should be aware of these issues. I would not recommend this facility to anyone else in the future."

"Good quality hotel, nice facilities for families and good food. A little way out from the medina but just about walkable. Or a short taxi ride. M Street next door has some good eating options if you want to stay close to the hotel and save some money."

"Excellent food Great facilities and a heated main pool. Shame the water park is freezing. Very large site so difficult of You have mobility"

"Excellent location next to Palais de Congres. Restaurants onsite were excellent but no real options within walking distance if you’d like to eat out. Taxi to Guliez is reasonable and numerous, and there’s lots of options there. Likewise to Jemaa el-Fna square and other tourist sites. 10min to MAK airport"

"My room was freezing cold. Unfortunately the radiator from 1920 didn’t work. The engineer made 4 trips with different tools at 11:00 at night but still couldn’t get it to work. I slept in my clothes. The shower was lovely but seriously flooded the bathroom with 3 inches of water. My chicken dinner at the Asian restaurant was undercooked which is a recipe for serious illness and rice was $15 extra. Not great value for your money. .the security was oppressive until I understood why and then it was much appreciated. The comped my drink but still "

"It's a good hotel however it seemed a bit old, not very modern. A lot of the facilities like pool tables, video games, etc were not working. Some of the water slides were not working or sometimes bumpy leading to some scratches on the way down. Food wise, not impressed at all. Very similar food choices everyday and vegetarians would really struggle for choices. "

"The stay at Sofitel Marrakech Palais was excellent- amazing service and rooms. Our stay was unfortunately very short and barely an evening spent. But the beds were very comfortable and shower stalls and toilet all appeared modern and newly renovated."