"I am a victim of fire displacement in SF after our building was arsoned on 5/22/26. The first night after the displacement it was very hard to find a hotel stay due to the Memorial Day weekend and the fact all hotels in the city were fully booked. I found this hotel. I told them upfront I was a victim of fire displacement. They asked for a $300 deposit which is highly unusual for a 2-star quality hotel. Room very basic, no amenities, cold personnel except for 1 very nice black girl at the front desk. I checked out early sleeping there only 1 night out of 4, and checked into a different (great) hotel in the city. When I called Expedia to get my refund for the 3 nights I didn’t spend at the first hotel, they said the property manager stated to them I had decided to stay at their hotel. I immediately went to the Carlton, called SFPD Dispatch and asked them to send 2 police officers to go in with me and go to the front desk about their robbery attempt. The lady at the front desk kept asking me which nights I slept there many times, while in the phone with her manager. I kept telling her it’s not that difficult, 4 nights minus 1 = equals 3 nights I didn’t spend they had to refund me. Her manager over the phone tried to say I stayed 2 nights. I showed them photos I took when I checked out with date & timestamp. They tried to embezzle $372. The police left, I got my refund. Will never ever ever set foot into their hotel again, it’s a MONEY GRABBING TRAP. Manager repeatedly LIED."
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