Search Guest Houses in Matara

"The views , the setting and staff were excellent. What let the hotel down was attention to detail- our room had a cracked glass balcony which did not instil confidence. The lack of reliable hot water a was another poor aspect as was the indifferent housekeeping which we had to constantly talk to housekeeping manager about. The lack of response from the front desk and management until 11pm on night before departure with an alternate room was too little too late. To cap this on the last night key decided to fit out new rooms with drilling and cutting boards after midnight which again we had to call to complain sorry but this is not a 5 star quality hotel and the lack of empathy and professions by management as nd Radisson is extremely poor!"

"Great room, only issue is that it's close to the main road so the front (deluxe) rooms are a bit noisy."

"Winderfull happy people. Highly recommended. Only missing housekeeping. But we havent asked for it too.. "

"What a beautiful gem of a boutique hotel nestled on a hill surrounded by nature. Our room was beautiful, comfortable and spacious. It was tastefully designed and filled with personal touches such as books and beautiful photographs. The restaurant called The Dutch is superb. The daily breakfast menu was our favourite breakfast on this trip to Sri Lanka. The entire property is exceptional. We can’t wait to return. "

"Everything was great! The only thing I didn't love was the internet connection. It looks like they use 4G cellular modems with data limits instead of a cable or fiber network. I occasionally had to hold Teams meetings for work, and the connection would drop and never get back. However, this seems to be a common issue across Sri Lanka, not just at this hotel. Aside from that, everything else was absolutely perfect, especially the staff and the location!"

"The staff and location were great, but my room had an ant problem in the bathroom and the sheets felt clean but were stained. They gave me a late check out and held my bags for an hour, so that was nice, but unfortunately room 204 did not feel worth the price. The groubds are nice though"

"This was a disappointing stay. When it rained water pools in under the balcony door and several drips appeared in the ceiling. The resulting drips caused damage to some of my belongings, you just wouldn’t expect damage like that when paying so much for a room. I booked the stay as a treat but feel that the room wasn't worth anything like the price. I do feel quite cheated. I’m sure it’s great when it’s dry here but I spent my stay with towels soaking up the flooding around the edges of the room. It somewhat destroyed the zen I was seeking. I wrote to management as the staff on site didn’t seem to care much. But no reply, apology or concession. A real shame."

"room was clean but the bed was uncomfortable. staff were polite. nice pool"

"Hotel felt dated and neglected. The breakfast was cold and inedible, so we ate out each morning. However, we felt it would have been pointless telling the staff as they seemed uninterested and like they had their spirit broken. The room was dirty and sheet were stained, I wouldn’t recommend this hotel. It needs shutdown and given a deep deep deep clean then remodelled. I suspect the owner or manager need to try and build up their staffs morale as the staff were so unhappy it felt awkward. "