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Top Matuu Hotel Reviews
Kitonga Garden Resort
8/10 Good
"My family and I recently ENJOYED a staycation at the resort. We travel frequently and typically stay in 3 to 5-star hotels, so we have a good frame of reference. However, I do have some concerns to share. First, we had difficulty finding the resort because the signage outside was inadequate. Our driver was following Google Maps, which unfortunately led us down a bumpy, scary road, but we made it safely in the end. Upon arrival, we were greeted by an awesome staff who assisted us in every way, so there were no issues there. One significant concern was the food service. We had read previous reviews indicating that food takes too long to arrive, and we found this to be true. Even though we stayed for two days and were the only guests on our last day, our food was still delayed, even though we had requested it hours in advance to accommodate our baby. I suggest that someone be available at the reception at all times. Our driver arrived to take us to the airport (JKIA), but there was no one at reception. I had left a note and the key card at the desk, asking someone to call me when they arrived so I could settle my remaining bill. Unfortunately, we didn’t leave the property until after 7 AM, which left us rushing and nearly missing our flight. The guards contacted management, and they quickly came to assist us. Awesome. Overall, I hope my comments and suggestions are taken constructively. A PLACE TO VISIT FOR RECURRING OR/AND NEW VISITORS."