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Mayagüez Resort & Casino

3.5 star property
Family-friendly resort with a casino and a 24-hour front desk

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Mayagüez Resort & Casino

Outdoor pool, pool umbrellas, sun loungers
Standard Double Room | In-room safe, desk, iron/ironing board, free WiFi
Daily buffet breakfast (USD 15.95 per person)
Interior detail
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Room options

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Cable channels
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Cable channels
In-room safe
  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel
Pool
Kids pool
Parking included
Free WiFi
9.4 out of 10, Exceptional, (1009)
The price is AED 481
AED 534 total
includes taxes & fees
6 Oct - 7 Oct
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

About the neighborhood

Map
Route 104 km. 0.3, Algarobo Sector, Mayagüez, 00681

What's nearby

  • University of Puerto Rico Mayagüez Campus - 8 min walk
  • Yaguez Theater - 3 min drive
  • Christopher Columbus Statue - 3 min drive
  • Plaza Colon - 3 min drive
  • Mayagüez Mall - 8 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 137 min drive

Restaurants

  • ‪El Mesón Sandwiches - ‬16 min walk
  • ‪Los Gapo Sandwich - ‬8 min walk
  • ‪Pizza Hut - ‬2 min drive
  • ‪Rest. Parque China - ‬11 min walk
  • ‪La Frutera - ‬2 min drive

About this property

Mayagüez Resort & Casino

Family-friendly resort near the airport
Take advantage of a casino, a poolside bar, and a terrace at Mayagüez Resort & Casino. Treat yourself to a massage or other spa services. The on-site local and international cuisine restaurant, El Castillo, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
  • A banquet hall, a front-desk safe, and multilingual staff
  • A porter/bellhop, a gift shop, and meeting rooms
Room features
All 210 rooms boast comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Self parking on site (USD 6.69 per night)
  • Valet parking on site (USD 17.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: USD 15.95 for adults and USD 7.95 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • El Castillo
  • La Veranda Terrace

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Casino
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation
  • Resort fee: USD 19.98 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15.95 for adults and USD 7.95 for children
  • Self parking fee: USD 6.69 per night
  • Valet parking fee: USD 17.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Mayagüez Casino
Mayagüez Casino Mayaguez
Mayagüez Resort & Casino
Mayagüez Resort & Casino Mayaguez
Mayagüez Resort Casino Mayaguez
Mayagüez Resort Casino
Mayagüez Resort Casino
Mayaguez & Casino Mayaguez
Mayagüez Resort & Casino Resort
Mayagüez Resort & Casino Mayagüez
Mayagüez Resort & Casino Resort Mayagüez

Frequently asked questions

Does Mayagüez Resort & Casino have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Mayagüez Resort & Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mayagüez Resort & Casino?

Self parking is available for USD 6.69 per night. Valet parking is available for USD 17.00 per night.

What time is check-in at Mayagüez Resort & Casino?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Mayagüez Resort & Casino?

Check-out is at noon.

Where is Mayagüez Resort & Casino located?

This family-friendly Mayagüez resort is located near the airport, within 2 mi (3 km) of University of Puerto Rico Mayagüez Campus, Tropical Agriculture Research Station, and Parque Del Litoral. Yaguez Theater and Art Deco Post Office are also within 2 mi (3 km).

Mayagüez Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 312 out of 1000 reviews" "
Rating 8 - Good. 242 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 125 out of 1000 reviews" "
Rating 2 - Terrible. 133 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Glendaliz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Jamie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t do it
We stayed one night. It was an unplanned overnight stay, so we didn’t do too much research. Unfortunately, we should have read the reviews before booking online. Check in took a very long time. The gentleman was nice, but it felt like I was buying a car with the amount of time we spent at the counter. Also, the check in employee took our parking ticket because they needed to include it in up front payment. He never gave us the ticket back—this would cause more time wasted when we were trying to leave the property the next morning. You need a ticket to get out of the parking lot. The room is very damp. Everything in our room felt wet in the morning. I had to use the hair dryer to dry out our clothes. The HVAC system is in serious need of an update. We checked in during the evening. We are a family of 4 & there were only 3 towels in the room (1 was soaking wet already!). I tried calling the front desk but our room phone was non-functional. I tried calling the hotel number from my phone—No one ever picked up. So, I walked up to the front desk to request additional towels at 10:40pm & the lady said there was no one until the morning available to get us towels. That was frustrating since we only stayed here after going to the beach so we could shower & have a good night’s rest. Overall, would not recommend. It’s very uncomfortable in the room. The pool & little water park is pretty, but not worth it.
Stayed 1 night in Dec 2022

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
this hotel is very old and the rooms are also small, we had a leakiest roof and toilet, the beds are terible and the pilots look like crakes from the excessive used and very bad smell. this was a terrible experience . i will never go back.
Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Would not allow to park in front while registering air-conditioning was not working properly and having room construction early. Will not go back
Stayed 1 night in Dec 2022

10/10 Excellent

william

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent the only think i didn’t like is that they close pools to early and they charge for everything in there not good
Stayed 1 night in Dec 2022

10/10 Excellent

Ida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Gianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new tower is well maintained.

4/10 Poor

Rafael, San Juan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
NOT APPROPIATE FOR SMALL BUSINESS EVENTS For business reasons, I paid for the stay, breakfasts, dinner and parking of 4 people, 4 rooms from December 12 to 14, 2022 at this hotel. As part of the work that these 4 people were going to do me, they asked to be able to meet for about 3 hours a day in a private space of the hotel on the day of their arrival and the day of departure. I notify to “reservations” of this requirement when making the arrangements and paid in advance the lodging. Three days before the arrival, the hotel contacted me and told me that for those 2 meetings of 4 people, I had to sign a formal contract with the “Banquet Office” and they offered me an amphitheater with capacity for 150 to 200 people at a cost of $500 per meeting. I told them that I was not going to hold a convention or party and that my need was for a table for 4 people, but they insisted that the only thing they could offer to me was the anti-theater and that I had to pay them in advance. After this, they insistently made phone calls and sent emails pressing me for the payment of the amphitheater in advance and threatened to cancel everything if I did not pay the requested dates within three days. Long story short…I had to cancel one of the meeting and paid $459.00 for a simple table and 4 chairs so my guests could meet on December 12th no matter I brought them the lodging business with dinners and breakfasts for 2 days. Definitely, this hotel is NOT SUITABLE for this type of lodging needs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

jose

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2022

2/10 Terrible

Juan, San Juan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway leading to our room had a heavy damp smell, and the carpets were showing extensive water damage. The room wasn't properly cleaned, and the sheets were stained and rumpled. The "view" was of what appeared to be an employee parking lot, and the door leading outside had three different locks, which felt like there had been security issues. The staff didn't offer a full refund, and only after insisting refunded only taxes and the resort fee.
Stayed 1 night in Dec 2022

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Barbara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. The place was dirty. My room had black mold the room was dirty and the AC was leaking. They did not help me. I asked for management and no one was ever available.

6/10 Okay

Shay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Elizabeth, Trujillo Alto

Stayed 1 night in Dec 2022

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service
The pool was nice and clean.
Stayed 1 night in Dec 2022

2/10 Terrible

Richard

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I was put into a different room than I rented had to show them a picture of the room. I rented online through Expedia. No Internet I like to take a bath so I was sure to get a room with a bathtub but when I asked for a plug so that I could plug the bathtub, I was told that none of the rooms had a working bathtub The room was old and moldy Staff was young and while they were very polite, they didn’t seem to give a damn whether I was comfortable or not This is a working vacation for me so I was very concerned with the no Internet when I asked about the Internet they told me to go to the bar try to log on there and then go back to my room that didn’t work either There’s no control for the air conditioning in your room and it was so cold. I had to take the sheets and blanket off of the other bed to stay warm.

8/10 Good

Wilfredo

Liked: Cleanliness, staff & service, amenities

8/10 Good

Giovanni

10/10 Excellent

Rafael

Stayed 1 night in Nov 2022

8/10 Good

ADALEXIS

6/10 Okay

ROBERTO

Disliked: Cleanliness
Stayed 1 night in Nov 2022

8/10 Good

Marilyn

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms are outdated, smell very humid and in general the hotel needs a lot of love.
Stayed 1 night in Nov 2022