Search Vacation Homes in Maybole

"The staff were fantastic. Tricky to find even with sat nav!"

"All good. "

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"AVOID We stayed here for a friend’s hen weekend. The experience was overshadowed by the host’s behaviour after our stay.Property issues:•No hot water for the first 24 hours•Ants in the bathroom•Pre-existing marks on furniture and carpets•Bed delivery blocking the front door•Poorly finished en-suite with exposed plaster•Hot tub speakers not working•Advertised for 12 guests, but host insurance only covers 10Before arrival we were sent an extensive list of rules. After checkout, the host made multiple allegations, including touching curtains, marking units, wearing heels on carpets and dancing on furniture — all of which we strongly dispute.Despite leaving the house as found, I received 17 accusatory messages, including 10 whatsapp messages at 2:30am in one night. VRBO advised me to block the host due to the volume and tone of communication.The host said she had a camera inside the property that were ‘removed when guests arrived’ this raised alarm bells with us! During communication she referenced that she needed specialist treatment and that her nephew also needed paid treatment; which made the situation feel like she was making these accusations to claim damage deposit money. Overall, the repeated accusations and late-night messages and harassment over the course of a week, caused significant stress. We would advise future guests to avoid this property unless you want a long list of rules and harassment and accusations afterwards. "

"Nice bar and dining area, really friendly staff "

"It’s ok and clean"

"Hotel is very nice from the outside but tired and in need of a refurb, room 212 the bath water wasn’t hot and the bathroom floods when you have a shower. Staff are pleasant enough. "

"Fantastic place spacious and clean. Lovely walks in the grounds and a great location for trips out."

"Simply stunning from start to finish. Great hotel, great facilities the staff exceptional"