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Hotel Promenade

3.5 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Hotel Promenade balances tranquility with activity. Guests relax at the outdoor pool with a bar, enjoy meals at Town Hall Restaurant, and use dry cleaning/laundry services. The property offers free self-parking, tennis courts, and supervised childcare nearby.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Room service
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Satellite channels
Desk
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Map
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga, 1200

What's nearby

  • Promenade Shopping Centre - 1 min walk - 0.0 km
  • Nelspruit Market - 5 min walk - 0.5 km
  • Busamed Lowveld Private Hospital - 10 min walk - 0.9 km
  • Nelspruit Crossing Mall - 15 min walk - 1.3 km
  • Sonpark Centre - 18 min walk - 1.6 km

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 29 min drive

Restaurants

  • ‪Orange Restaurant - ‬3 min drive
  • ‪McDonald's - ‬18 min walk
  • ‪Steers - ‬3 min walk
  • ‪Roman's Pizza - ‬2 min drive
  • ‪Chicken Licken - ‬6 min walk

About this property

Hotel Promenade

Family-friendly hotel in a shopping district
Consider a stay at Hotel Promenade and take advantage of a poolside bar, a terrace, and a garden. The on-site restaurant, Town Hall Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), tennis courts, and supervised childcare (surcharge)
  • A banquet hall, luggage storage, and tour/ticket assistance
Room features
All 71 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, childcare services, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: ZAR 140 for adults and ZAR 55 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Hotel Bar and Terrace
  • Town Hall Restaurant

Things to do

  • Gym
  • Outdoor pool
  • Tennis

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1950
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from October 19 2022 to October 18 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 140 for adults and ZAR 55 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Best Western Hotel Promenade Nelspruit
Hotel Promenade Nelspruit
Promenade Nelspruit
Best Western Promenade Nelspruit
Best Western Promenade
Best Western Hotel Promenade
Hotel Promenade Hotel
Hotel Promenade Mbombela
Hotel Promenade Hotel Mbombela

Frequently asked questions

Does Hotel Promenade have a pool?

Yes, this property has an outdoor pool.

Is Hotel Promenade pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Promenade?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Promenade?

Check-out is at 10 AM.

Where is Hotel Promenade located?

This family-friendly Mbombela hotel is located in a shopping district, within a 10-minute walk of Promenade Shopping Centre, Nelspruit Market, and Busamed Lowveld Private Hospital. Nelspruit High School and Nelmed Medicross Medical Centre are also within 15 minutes.

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Reviews

Hotel Promenade Reviews

7.4

Good

7.8

Cleanliness

7.6

Location

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 10 out of 79 reviews
Rating 8 - Good. 46 out of 79 reviews
Rating 6 - Okay. 15 out of 79 reviews
Rating 4 - Poor. 3 out of 79 reviews
Rating 2 - Terrible. 5 out of 79 reviews

Reviews

8/10 Good

Verified traveler

コスパ良し。

場所が良くて部屋も広め。食事も良い。部屋でのネットも問題なし。しかし時々フロントに感じの悪い男の人がいる。
Stayed 1 night in Oct 2019

6/10 Okay

Mohamed

standard hotel in a great location.

hotel in a good location. however the service needs to be improved.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
Stayed 3 nights in Sep 2019

8/10 Good

lebogang

Liked: Cleanliness, staff & service, room comfort

Ms Lebogang

Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
Stayed 1 night in Sep 2019

8/10 Good

João Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular relação custo benefício.

Café da manhã bom, estilo inglês (ovos, linguiça, tomate, bacon, cogumelos, geleia, etc), porém repetitivo. Internet nos quartos de péssima, péssima qualidade. Quarto espaçoso. Área local perto de algumas lojas e supermercado. Bom no geral.
Stayed 3 nights in Aug 2019

8/10 Good

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Complaint on rate

When checking in, the reception firstly said they cannot find the booking made through Hotels.com. After waiting 15minutes, they found it and complained about the rate we paid through Hotels.com. I believe this complaint should not be directly at me as the rate i pay is agreed with Hotels.com. Not the best Hotel experience i have had.
Stayed 1 night in Aug 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a warm, comfortable and a nice stay

Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Stayed 2 nights in Jul 2019

8/10 Good

Sibongi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best time

It was so good and security is valued and friendly staff
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Noise and unhappiness

I booked for a double bed but I was given a twin. There was noise.
Stayed 2 nights in Jun 2019

8/10 Good

Nkosithethile

Liked: Cleanliness, room comfort

Hotel Prominade

Our experience was good but a lot has to be done, carpets needs to be change they old, service at the dinning hall is bad but food is fresh and delicious, rooms are ok I'll give them 6 out of 10.
Stayed 3 nights in Apr 2019

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait comme nuit étape en centre ville

Nuit étape entre le parc Kruger et l'aéroport de Johannesburg. Excellent rapport qualité prix. Très beau bâtiment jouxtant un centre commercial. Je recommande vivement cet hôtel.
Stayed 1 night in Apr 2019

2/10 Terrible

Musa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Promenade needs to really improve

Hotel Promenade need to improve a lot, firstly the are expectations that come standard across hotels. Here there room door access cards machine was not working we used master door card (key) which could open any room this gave me sleepless 2 nights as it means anyone can miss a room and open you room. Secondly we had to beg or call the hotel manager into order at the hotel restaurant as when I also did a telephonic confirmation, the hotel offered buffet breakfast but when we were there you had to order and wait for your breakfast and some cereals were not available. The manager was very defensive when we tried to advice and bring our complain to him eventually after we complained the second day they was slight improvement. The porter services was not even offered to carry our luggages despite my wife being pregnant. The room wardrobe carpet not clean, hotel pool very dirty.
Stayed 2 nights in Mar 2019

6/10 Okay

Daniel

Liked: Cleanliness
No hot water!!
Stayed 1 night in Mar 2019

8/10 Good

Carolin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Netter Service. Umgebung sehr gefährlich, wurden per Security zum Essen begleitet.
Stayed 1 night in Jan 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than met our expectations.

The hotel is safe and secure. Food and service more than met our expectations.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização e bom custo-benefício. Fica a desejar um pouco no conforto do quarto e no café da manhã.
Stayed 1 night in Jan 2019

6/10 Okay

Peter

Disliked: Cleanliness

Somewhat disappointed

The overall view and stay was good. However breakfast was a real disappointment. Not only was the variety small but the state of the hot plates where the food was served on was quite disgusting. Don't know when last the had a good clean. There was also a plate with some condominiums on at the plate where the cooking happens that was also very dirty. The tables outside in the 2 days we were there was not cleaned once or chairs put back. The same dirt was on the table for the 2 days.
Stayed 2 nights in Jan 2019

8/10 Good

Vinolia Lerato

Liked: Staff & service, property conditions & facilities, room comfort
I liked the fact that the rooms are very spacious and nice however, I feel like there can be more that can be done about the bathrooms... They need to be renovated.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

機会があればまた滞在したい。

中心地にあり、モールにはない現地のお店が周辺に多くあり良かった。コスパ良し。
Stayed 1 night in Dec 2018

8/10 Good

MASHUMI

Liked: Staff & service, property conditions & facilities, room comfort
It was okay..
Stayed 1 night in Dec 2018

8/10 Good

Sydney

Liked: Cleanliness, staff & service, room comfort

Nation

It was great, I really enjoyed nd the stuff was very nice, nd the food of course.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Wifi não funcionou
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

not the greatest stay ive ever had

the location is not great and is in a very dirty area. There is a nightclub across the road that makes a lot of noise and the windows are not double glazed. The TV quality is terrible with very little selection. The breakfast was not enjoyable at all and the bathrooms in the breakfast hall were not looked after well. Beds were uncomfortable although clean, shower had very little pressure and the hot water only got hot enough that you didn't need to use the cold water. There is no water or milk in the bar fridge, only powdered milk is supplied.
Stayed 2 nights in Nov 2018

8/10 Good

Marjon, Amsterdam

Liked: Staff & service, room comfort
Goed hotel, op loopafstand van het (winkel) centrum
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

What time does the Restaurant really close?

It must have been a great place before, but time has taken its toll. Still probably the best place to stay if you have to in Nelspruit. According to the website the restaurant is open until 22:00 but we arrived at 21:25, after a 15hour trip and was told they are closed. They said the internet stated a wrong time. After some begging we at least got a burger out of them. So either they dont have the right times on the website or they wanted to close early. a Pain for a tired traveller. If I ever have to go to Nelspruit again, I would still go there again.
Stayed 1 night in Sep 2018