El Poblado, a neighborhood in Medellín, is home to Frontera by Roots Rentals. Santafé Mall and El Tesoro Shopping Park are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Poblado Park and Lleras Park. Check out an event or a game at Atanasio Giradot Stadium, and consider making time for Pueblito Paisa, a top attraction not to be missed. Visit our Medellín travel guide
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
6 units
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; your host will greet you
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you, smart lock
Pets
Pets allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
We should mention
This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Property is also known as
Frontera
Frontera by Roots Rentals Medellín
Frontera by Roots Rentals Apartment
Frontera by Roots Rentals Apartment Medellín
Apartamento en Medellín para quedarse en Colombia por días
Frequently asked questions
Is Frontera by Roots Rentals pet-friendly?
Yes, pets are allowed at this property.
How much does it cost to stay at Frontera by Roots Rentals?
As of 10 March 2026, prices found for a 1-night stay for 2 adults at Frontera by Roots Rentals on 18 March 2026 start from AED 124, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What time is check-in at Frontera by Roots Rentals?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Frontera by Roots Rentals?
Check-out is at 11:00 AM.
Where is Frontera by Roots Rentals located?
Located in El Poblado, this apartment building is within 1 mi (2 km) of La Frontera Park and Santafé Mall. El Castillo Museum and Oviedo Shopping Center are also within 2 mi (3 km). Ayura Station is 16 minutes by foot.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Frontera by Roots Rentals Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6
Cleanliness
8.4
Amenities
8.8
Property conditions & facilities
Rating 10 - Excellent. 15 out of 20 reviews
10 - Excellent
15
Rating 8 - Good. 2 out of 20 reviews
8 - Good
2
Rating 6 - Okay. 2 out of 20 reviews
6 - Okay
2
Rating 4 - Poor. 0 out of 20 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 20 reviews
2 - Terrible
1
Reviews
10/10 Excellent
Mirna Rosa
13 December 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Disliked: Cleanliness, room comfort, communication
Worst Hotel Experience – Stay Away
I booked nearly 10 nights here but could only endure 2 before escaping to a proper hotel. This was by far the worst accommodation experience I’ve ever had:
• Filthy & Neglected: The room was not cleaned properly, with visible dirt and holes in the walls that allowed all kinds of bugs to come inside.
• Noise & Zero Rest: Guests constantly passed by my door making loud noises late into the night. Sleep was impossible.
• Basic Hygiene Ignored: I had no hand soap. Despite requesting it multiple times, nothing was ever provided. Completely unacceptable.
• Unsafe & Unwelcoming: The condition of the room and common areas made me feel unsafe and unwelcome from the start.
After 2 nights of this, I cut my losses and moved out. I was supposed to stay much longer, but the place is uninhabitable.
Final Verdict: Stay away. This property should not be listed on Hotels.com until serious renovations and management changes are made.
Juan
Stayed 9 nights in Aug 2025
10/10 Excellent
David
20 August 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Our unit was like a tiny home. My daughter loved the loft. The flooring had gaps from poor installation but the apartment was clean and the property staff were prompt and courteous.. The mattress would be considered comfortable for colombian standards. Shower was small. Did not have hot water for about 6 hours one day but staff helped correct the issue.. All in all I would give it a 8.5 out of 10..
David
Stayed 4 nights in Aug 2025
6/10 Okay
Christian
13 August 2025
Liked: Communication
falta caja seguridad y limpieza del patio
Christian
Stayed 5 nights in Jul 2025
10/10 Excellent
TOMAS
8 July 2025
Liked: Cleanliness, room comfort, communication
Complacido con la tranquilidad
Atención en todo momento por la administración y seguimiento a las peticiones generales comunicación abierta y seguridad
TOMAS
Stayed 19 nights in Jun 2025
8/10 Good
Alvaro H
23 April 2025
Liked: Cleanliness, room comfort, communication
Un buen apartamento para entrar y salir sin probl.
El apartamento está bien, como para pasar la noche, el problema que tiene es que se oye mucho el ruido de los otros apartamentos, así que si a tu vecino le da por ver televisión hasta tarde......
Las comunicaciones fueron buenas y eficiente, siempre estuvieron pendientes de ayudar. Solicité cambio de almohadas porque las que habían estaban terribles y al otro día trajeron unas nuevas.
Alvaro H
Stayed 3 nights in Apr 2025
10/10 Excellent
TOMAS
8 February 2025
Liked: Cleanliness, room comfort, communication
TRANQUILIDAD
excelente comunicación y facilidad de la ubicación
TOMAS
Stayed 13 nights in Jan 2025
10/10 Excellent
TOMAS
21 January 2025
Liked: Cleanliness, room comfort, communication
Tranquilidad
Considero que fue bastante bien ya que afinidades descansar estar en armonía con la naturaleza porque hay mucho árbol y mucha vegetación
TOMAS
Stayed 7 nights in Jan 2025
10/10 Excellent
Jason David
5 November 2024
Liked: Cleanliness, amenities, room comfort, communication
Excelente todo, muy cómodo y acogedor solo hace falta un servicio de de TV por cable, así sea básico.
Jason David
Stayed 3 nights in Oct 2024
10/10 Excellent
Tomas
6 September 2024
Liked: Cleanliness, room comfort, communication
Meditación
Tranquilidad, armonía un ambiente fresco sobre todo seguridad.. para aquellos que aman la tranquilidad y el poco ruido
Tomas
Stayed 13 nights in Aug 2024
10/10 Excellent
BAYARDO
16 August 2024
Liked: Cleanliness, room comfort, communication
Un lugar muy tranquilo.
Un lugar muy tranquilo en El Poblado, muy bien ubicadocerca, con todas las comodidades. Seguro volveremos.
BAYARDO
Stayed 2 nights in Aug 2024
8/10 Good
Karol
29 July 2024
Liked: Cleanliness, room comfort, communication
Todo bien, excepto por el olor a humedad, eso fue lo incómodo, de resto todo bien, muy buena ubicación
Karol
Stayed 2 nights in Jul 2024
10/10 Excellent
Ruben
30 August 2025
Liked: Cleanliness, room comfort, communication
Ruben
Stayed 4 nights in Aug 2025
6/10 Okay
Samantha
30 August 2025
Liked: Property conditions & facilities, communication
Samantha
Stayed 2 nights in Aug 2025
10/10 Excellent
Verified traveler
13 November 2024
Liked: Cleanliness, room comfort, communication
Verified traveler
Stayed 3 nights in Nov 2024
10/10 Excellent
carolina
13 November 2024
Liked: Cleanliness, room comfort, communication
carolina
Stayed 1 night in Nov 2024
10/10 Excellent
carolina
8 November 2024
Liked: Cleanliness, room comfort, communication
carolina
Stayed 1 night in Oct 2024
10/10 Excellent
Verified traveler
14 August 2024
Liked: Cleanliness, room comfort, communication
En general cumple lo que ofrecen, al final al fina
Verified traveler
Stayed 5 nights in Aug 2024
10/10 Excellent
Adriana Lorena
22 July 2024
Liked: Cleanliness, property conditions & facilities, communication